Teams | Collaboration | Customer Service | Project Management

Top 10 Software To See If Remote Employees Are Working

Worried about whether your remote workforce is working or not? Don’t be! With the right employee monitoring software, you can easily keep track of your remote workforce. These software track and monitor how much time a remote worker spends on a specific task, site or app. This helps you get a better idea of what they’re up to during work hours. In this article, we’ll give you 10 tools to monitor your remote employees and ensure they’re always productive.

How an ERP Firm uses OneDesk to serve its customers

For an expanding enterprise resource planning (ERP) firm, providing quality service is of utmost importance. ERP covers a wide range of day-to-day business areas—from procurement to accounting and everything in between—so staying organized and on top of everything is the key to success. Bringing the management of these needs all into one tool makes it easy to find everything in one centralized spot. With this in mind, one ERP firm came to us with a few priority requirements.

Vision Helpdesk V5.6.2 Stable Version Released

Steps for the upgrade to V5.6.2 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.2 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example if you had installed on support folder you can rename support to support_bk and create new support folder.

Introducing new and improved calling buttons

At Wire, we constantly strive to provide the most advanced security and superior user experience. We understand how important it is to be efficient and productive, and how an intuitive design contributes to that. We are happy to introduce significant improvements to the buttons you see in Wire calls — making it easier for you to toggle mute, video and screen sharing during calls. In this article, you’ll read all about what changed and why we made these decisions.

7 reasons why team communication is important in the workplace

Team communication is one of the most fundamental aspects of collaboration. Communication in teams is more than just efficient work. It allows everyone on the team to be educated on any topic that may affect their work. Moreover, it develops trust, builds camaraderie among the team members, boosts morale, and helps employees stay engaged in the workplace.

Time tracking tool- The future of remote work for enterprises

Remote working is the new normal. With employees of several enterprises working remotely, a mix of knowledge management tools along with time tracking is essential. Time tracking tool bridges the gap between tracking employee work hours and helping in seamlessly reporting that information for supervisors. This information helps with scheduling work hours, aligning tasks, and determining hiring needs. Moreover, it ensures that employees do not get overpaid or underpaid but accurately.

A Step-by-step Guide for E-commerce Customer Service Strategy

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.

Confluence Mythbusters | Atlassian

We’ve created a very special segment called Mythbusters, where we dive into an interesting myth and uncover the truth behind it. Many of you have asked: Does Atlassian even use Confluence? Today, Natalia, a Group Manager from our Confluence Product team, and Sharon, a Customer Programs manager from our Community Content team, come together in our Confluence Collaboratory to discover just how much Atlassian uses Confluence.

What is the ROI of Asana? Read the new IDC white paper

The way individuals, teams, and organizations work has fundamentally changed since the pandemic began. This shift in how teams operate has given rise to the accelerated adoption of collaboration software, which saw a 32% increase in year-on-year revenue globally in 2020 according to an IDC white paper.