Teams | Collaboration | Customer Service | Project Management


Zendesk Customer Experience Trends 2023 - AI is Evolving #shorts

Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.

Time Doctor Product Tour | 360° Visibility

Time Doctor is a cloud-based time tracking and management solution used by businesses for monitoring workforce productivity. It offers tools for time tracking, web activity monitoring, payroll management, and reporting. Time Doctor lets users enter the time spent on each project and calculate their billable and nonbillable working hours. It helps users to keep track of the time spent on chats, meetings, calls, internet usage, and other activities.

What Is Project Management? Quick Guide to Project Management Software

Project management is a deceptively simple term that could really use a 2-hour explanatory video. We did our best to explain the basics of project management to you in a 2-min one. Bitrix24 is a perfect online workspace for your business. Everything you need for productive remote work is here - from tasks, chats, and videoconferencing to CRM, project management, and business process automation.