Teams | Collaboration | Customer Service | Project Management

geckoboard

5 data-driven strategies for maximizing agent productivity in Zendesk

Nov 15, 2024 By Guest Author In Geckoboard
KPIs can be a blessing and a curse. Customer support is–in comparison to many other industries–extremely easy to measure. KPIs provide crucial insights into the customer experience and can provide a lot of direction for you. That said, an overly rigid focus on individual metrics can lead teams to chase numbers at the expense of genuine customer success. The best way to avoid that is by taking a holistic approach.
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teamwork

Client communication: Your step-by-step guide to better business relationships

Nov 15, 2024 By Ben Brigden In Teamwork
Do you want to build better relationships with your clients? Great communication is the key! By improving how you interact with clients, you can create a more positive experience, leading to stronger relationships and successful projects. In this blog post, we explore easy-to-follow tips for effective client communication. You’ll discover best practices for keeping clients informed, understanding their needs, and building trust. Let’s get started.
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insightful

Hybrid Work Policies: Insights from Google's Approach

Nov 14, 2024 By Kendra Gaffin In Insightful
As the post-pandemic work environment evolves, Google's shift to a hybrid work model signals changes in the tech industry. Discover the implications of this change and how your organization can leverage tools like Insightful to manage remote and in-office teams effectively. Dive into our in-depth exploration of the current trends, impacts on the broader landscape, and ways to leverage hybrid work tools.
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Top Discovery Frameworks in Miro and How to Use Them

Nov 14, 2024 By Miro In Miro
Unlock the power of discovery with Miro! In this video, we explore key discovery frameworks to help you understand the problem space and drive innovation. We’ll cover how to use Mind Maps to visualize ideas and expand on signals from research, how the 5 Whys technique can help you reach the root cause of a problem, and why a clear problem statement is essential for aligning teams and stakeholders. You’ll see how Miro’s visual tools make these frameworks easy to apply, helping you solve user problems more effectively.
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Exponential.fi's CEO on transforming crypto access, overcoming crypto winter | Sit Down Startup

Nov 14, 2024 By Zendesk In Zendesk
In this episode, Adam O'Donnell sits down with Driss Benamour, co-founder and CEO of Exponential.fi, to explore the journey of building a decentralized finance platform amidst the challenges of the crypto winter. Driss shares his insights on achieving product-market fit by focusing on user needs and simplifying access to DeFi investments. He discusses the importance of maintaining conviction during tough times and the pivotal moment that led to the creation of their innovative risk assessment tool, "Rate My Wallet." Tune in to learn how Exponential.fi is transforming the investment landscape for crypto holders.
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miro

How to effectively balance data security with innovation

Nov 14, 2024 By Kat Boogaard In Miro
Organizations know that the ability to innovate is the key to success. But as your team hashes out everything from product plans to company strategies, the security of that information deserves just as much emphasis. According to a recent Forrester trends report, 22% of enterprise security decision-makers identified improving data security as a priority for the coming year. However, executing those security measures is a different challenge.
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teamsupport

Building a Knowledge Base for Self-Service Support in SaaS

Nov 14, 2024 By Riley O'Donnell In TeamSupport
In today’s world, Software as a Service (SaaS) companies face the continual challenge of meeting growing customer expectations while maintaining efficient operations. One of the most effective strategies to address this challenge is to develop a robust knowledge base for self-service support. This approach not only empowers customers to resolve issues autonomously but also allows support teams to focus on more complex queries that truly need human intervention.
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time doctor

The ultimate guide to timesheet conversion for payroll management

Nov 14, 2024 By Time Doctor In Time Doctor
Timesheet conversion is essential for businesses that track employee hours. Turning standard tracked time (hours and minutes) into decimal time makes payroll calculation a lot easier for companies. However, many firms have trouble with accurately calculating decimal time, resulting in problems when compensating employees. But don’t worry! In this article, we’ll tell you why timesheet conversion is important and how you can convert time for the payroll process.
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chanty

6 Tips for Lifting the Burden of Too Many Responsibilities

Nov 14, 2024 By Mile Živković In Chanty
Busy is the new cool. Somewhere along the line, it became a badge of honor to have as many responsibilities as possible. Stories of CEOs waking up at 4 am, working 80-hour weeks, and glorifying their struggle to succeed are everywhere. But for many, this culture can lead to burnout and unhappiness. The pressure to take on too much responsibility at work has never been greater.
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