Teams | Collaboration | Customer Service | Project Management

Aside from the default layouts, custom views allow you to display your data in unique, dynamic ways. Custom views are available in all the main OneDesk sections: tickets, tasks, projects, timesheets, customers, users, and analytics. You can easily view what you want in the way you want. You are also able to share your favourite views with others on your team. To start creating custom views, click the My Views icon. Views consists of the following options: Layouts, Filters, and Groupings.

Given that many teams work remotely now, keeping the communication effective is a challenge for companies, and having a formal communication strategies in place are an absolute must. Although some organizations have launched hybrid work or plan to return to offices after the pandemic ends, only 3% of employees and entrepreneurs are ready to work full time at a physical office.

The influenza pandemic resulted in significant financial losses for both humans and businesses. All of their business meetings, which had increased their confidence and vision, had been for naught. The echoing pandemic period effectively illustrated how negligence can damage the normal human cycle as a result.

We’ve written a great deal about project management and work management and the benefits they bring. But what exactly is collaborative work management? Why is it different, and how does it benefit knowledge workers and their teams? Let’s find out. As workplace models evolve, so do the terms and practices which companies use. Hybrid working – where employees enjoy a mixture of remote and office working – has soared.

In your haste to get started on a new project, you might be tempted to skip some of the formalities of introductions. Indeed, many people opt to forgo an initial project kickoff meeting, making a very costly mistake in the process. Imagine being sat around a table with your project’s stakeholders and being greeted with the terrifying realization that no one is getting what they expect from a project you have already started.

For some teams and companies, KPIs come with an infuriating paradox. The busier you are, the more important your KPIs become – but the less you look at them. Why is that? November and December are some of the busiest business months of the year. There’s Black Friday, the run up until Christmas, not to mention the squeeze created by extra holiday days.

When it comes to evaluating software solutions, it's best to hear from someone who's actually tried the product and provided honest feedback. In fact, according to a study from Google, 89% of B2B researchers use the internet during the B2B research process and over 90% of consumers will read online reviews as a trusted source of information. So here are some excerpts and links to many popular software review sites that share why Vivantio is rated best value by professionals just like you.

As a father of a 13-year-old boy, I've often marveled at how different we are when it comes to using technology. Call me old-fashioned, but my son has it good.