Teams | Collaboration | Customer Service | Project Management

Streamline Your Processes with Business Process Management

Disorganization in the workplace can have a disastrous effect on our psyche, perpetuating further disorganization which heavily affects productivity, employee well-being, customer relationships, and profits. By utilizing BPM and other tools like employee screenshot monitoring or productivity monitoring software, companies can ensure that all their business processes are streamlined for maximum efficiency.

Chrome Zero Day: Find vulnerable devices for patching

Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well. Therefore, if you haven’t already, you should check your browser details to check if it’s updated to version 99.0.4844.84 of Chrome or version 99.0.1150.55 or higher of Edge. Matt Beran shows you how you can find vulnerable devices across your inventory for proactive patching using InvGate Insight.

Chrome zero-day: find devices with vulnerabilities across your inventory

If you’re an asset manager or an application administrator, you must have had - or are about to have - a lot of work since there’s a new Chrome zero-day vulnerability in the wild. Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well.

7 best open source helpdesk solutions in 2022

Open source helpdesk is software that offers a ticket management system. Built on open source technology, it is a great solution for offering efficient customer support. There is many helpdesk software on the market, like Zendesk, Freshdesk, or Zoho Desk. However, people have lately been looking for open source helpdesk alternatives to these solutions. Why? Because open source software has several advantages over proprietary software.

How to utilize SMART goals for better project management

As a project manager or leader, helping your teams achieve better results and work more efficiently is key. A good set of goals is one of the best tools for motivating teams and keeping them on track. And crafting goals end up being a significant part of project management. A good project management plan will include some high-level goals for the project, and every level deeper into project execution typically contains its own more specific goals. The only problem? Writing good goals is hard.

What all successful client services CEOs have in common

Becoming a successful CEO at a client services company doesn't just happen overnight. It can be easy to overlook the hard work, failure, and sometimes even loneliness that comes with the territory. You might assume people in these positions are simply naturals who were born to take on these types of high-pressure roles. But in reality, it can be a tough hill to climb. So what is it that all client services CEOs have in common that helps them reach that next level of success?

The Most Important Considerations When Setting Up a Virtual Service Desk

With the rapid digital transformation of enterprises, the role of robust IT service and ITSM in keeping businesses processes running smoothly is paramount. They’re necessary to keep the organization online and to make sure that digital processes create the best customer and employee experience. With more organizations going into completely remote or hybrid modes of work, the service desk has to adapt to provide robust IT to employees and empower them to carry out their jobs.