Teams | Collaboration | Customer Service | Project Management

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Freshdesk Admin set up | Freshdesk Explained

Learn how Freshdesk empowers support admins with smart routing, automations, and AI to streamline workflows and boost efficiency. Set up routing rules in Freshdesk using round-robin, load balanced or skill-based rules. Explore how admins can set SLAs, and use AI for task management and automations to streamline your workflow.

7 Essential Workforce Management Tools Every Business Needs

Managing schedules, tracking attendance, and handling payroll can be time-consuming and prone to errors. The repetitive cycle of tracking, approving, and adjusting time off can become tedious, often leading to inefficiencies or inaccurate information that disrupts operations. Even a scheduling error or missed time entry can create confusion, compliance issues, and a drop in employee morale—challenges that any organization wants to avoid. This is where workforce management tools prove invaluable.

How to build strong client relations: Practical strategies for better relationships

Want to know how to get your clients to stick around? Build strong relationships that go beyond simply delivering a service. When you invest in client relations, you create lasting partnerships that drive loyalty, satisfaction, and referrals. In this blog post, we explore what client relations means, why it matters, and how you can cultivate connections that benefit both you and your clients through actionable strategies.

The 7 key benefits of employee monitoring software

Have you ever wondered how employee monitoring software could boost your team’s productivity, efficiency, and security? With the rise of remote workers and hybrid work, business owners are discovering that employee monitoring tools can offer powerful insights into how teams work. But where’s the balance between reaping these benefits and maintaining trust?

Deliver Solutions Faster with Miro | Plan, Build, Review

Ready to turn your big idea into a tangible solution? In this video, we dive into the Delivery Phase—where you move from problem identification to executing a plan, building the solution, and reviewing the outcome. Learn how to turn your product brief into a granular roadmap, with milestones, timelines, and risk assessments. We’ll also show you how Miro helps you track progress and create a shared view of the work, avoiding silos between teams. Once the build is complete, we review the deliverables with stakeholders for feedback and iterate with retrospectives.

Impact of effective intranets in the software industry: Key research findings

Our latest research shows that the right intranet is key to keeping software industry employees engaged, informed and aligned. As technology forerunners, it’s no surprise that intranet program leaders in the software sector are ahead of the curve in implementing new employee experience solutions. But our other findings might make you rethink your intranet strategy.

7 Essential Workforce Management Tools Every Business Needs

Managing schedules, tracking attendance, and handling payroll can be time-consuming and prone to errors. The repetitive cycle of tracking, approving, and adjusting time off can become tedious, often leading to inefficiencies or inaccurate information that disrupts operations. Even a scheduling error or missed time entry can create confusion, compliance issues, and a drop in employee morale—challenges that any organization wants to avoid. This is where workforce management tools prove invaluable.

15 Best Computer Tracking Software in India for 2024-2025

Are you looking for the best computer-tracking software in India in 2024-2025? In the era of advanced technology, managers & owners want to get rid of manually chasing & checking employees’ progress on work. Why shouldn’t they? After all, not one, but multiple options are available for tracking employees’ progress on work. Managerial hierarchy generally looks for employee computer tracking software. Though there are many options, choosing one is a task.