Customers are the backbone of your business. It would be best to offer quality customer support to stand out from the crowd and enjoy long-term business success. One of the main challenges that customers face is the quick response to their questions from the team before proceeding with a purchase or making vital decisions. Delayed feedback can lead to disappointments. Fortunately, today, you can simplify your communication with your customers through live chat software.

Microsoft Project (MSP) is a project management software that offers features like easy task assignments, project planning, resource management, Gantt chart views, etc. While this makes project management hassle-free, you need to track and analyze time spent on project tasks to maximize your team’s productivity. But how do you track time in MS Project? In this article, we’ll explain why Microsoft Project time tracking is essential and introduce you to a few popular software for the job.

We’re delighted to bring you exciting updates from Teamwork this month, featuring the new and improved Workload Planner, Table View in My Work, Ticket Templates, and our new emojis.

Discover how workload management experts translate company-wide initiatives into concrete, achievable projects.

There are many ways to measure customer satisfaction but the most effective way of doing so is by measuring your Net Promoter Score (NPS). You may already be using a few simple metrics such as Customer Satisfaction (CSAT) to monitor how happy your customers are. These metrics can play an integral role in ensuring that your brand consistently provides a great customer experience.

Brands are going above and beyond to attract and keep their customers engaged. Think about it. A well-timed festive offer by a brand you like brings a smile to your face and lures you to hit ‘Buy’. Remember those points you redeemed for a great price slash? Or the kit of goodies you received from your most loved brand at your doorstep?

How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.

Remote desktop software enables teams to stay connected and productive while working remotely more effectively through the screen sharing technology. From the pandemic's start through early April, the small desktop software category on TrustRadius showed a 281% spike in traffic. Remote desktop capabilities and free programs like teamviewer are becoming increasingly important, according to software purchasing data from April 2020.

Cloud adoption is higher than ever. 94% of enterprises already use Cloud solutions in some capacity. Covid-19 accelerated adoption to rates nobody could have imagined, but those who’ve adopted it only recently are in no hurry to go back. That’s because the future is unequivocally in the Cloud. It’s not just working remotely in the Cloud anymore. It’s everything.

Gamification has become a go-to tool to improve participation and engagement in many contexts. Education is a big one: apps like Duolingo use game elements such as badges, streaks, and leaderboards to encourage learners and increase their engagement. With the shift to remote work, employers and HR managers have been looking into ways to improve employee engagement. Gamification is one of the best options for this.