One of the keys to successful project management is establishing and maintaining accurate project baselines. Without these, assessing whether a project is on track and will eventually hit the desired goals becomes difficult. The correct project baselines also ensure everyone understands expectations and can work together to meet them. On the other hand, the wrong baselines can cause problems, such as scope creep and cost overruns.

Online business risks are ever-increasing as we move further into the digital age. Cyber threats are becoming increasingly common, so taking proactive steps to reduce attacks is important. One way to do this is by implementing a robust organizational security policy that covers all possible vulnerabilities. Data security is essential for businesses that deal with sensitive information regularly.

With most businesses going remote or hybrid, time theft has become a huge problem in today’s workplaces. Employees often find ways to cheat the time tracking system to get more hours than they have worked. This can lead to the company’s lost revenue, and even be considered fraud! Yet, since we are experts on the matter who have spent quite a time perfecting a time-tracking tool and employee management, don’t fret! We are helping you out with this blog post.

Migrating to the Cloud has been proven to improve productivity, and has enabled even the smallest business to become truly global. And yet, there are still organisations that haven’t gone all-in, relying on legacy hardware and software to get critical work done. The problem is – it won’t be long until in-house server rooms and legacy software are all but dead. Hardware becomes obsolete fast, and maintaining even the simplest server setup is expensive.

Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to monitor in 2023. We’ll also cover the 10 metrics you need to track to ensure that your call center operation runs smoothly. We’ll show you how each KPI can affect your service experience and what you need to do to remain productive.

If you’re like most people, you’re probably struggling to manage your time and money. And that’s not surprising, considering the amount of work and stress that comes with being a busy modern person. But there is one solution that can help. You need the best planner app for strategizing your workflow and managing your teams at work.

ITSM is a collection of concepts and processes. How those processes are implemented and adopted can vary. This is where IT service management frameworks come into play and, based on the needs of the business, also help determine what frameworks are best for implementing those ITSM concepts and processes. IT service management frameworks focus on services rather than systems and support the full scope of the practice of service management.

How mature is your CX organisation? As part of Zendesk’s survey of almost 5,000 customer service decision-makers around the world, we asked questions about the attitudes, behaviours and outcomes regarding their people, processes and data/technology. This led to our 2022 CX Accelerator report and maturity scale model, which allows you to assess where your business ranks.

At InvGate, we’re always chasing the goal of providing the best product for our users. This is why we bring you new improvements with every new version of and. And this month is no exception. November’s updates include: Now, let’s take a closer look at these!

To build highly effective virtual teams, you need to lay on activities that actually promote bonding and deepen existing connections. This guide will show you 5 such activities, and walk through best practices.