CX organisations come in all shapes, sizes and configurations. And there are challenges and opportunities in every single one of them. Zendesk surveyed nearly 5,000 customer service decision-makers around the world to find how their organisation’s adoption of customer service and support best practice improves its ability to deliver superior customer experience (CX). The resulting 2022 CX Accelerator report uncovers fascinating insights about real-life pain points and clear calls to action.

Returning to the office isn’t appealing to many employees who’ve recently enjoyed the perks of working remotely. However, with these simple tactics, you can get even the most stubborn employees back to the office.

Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Do you aim to use one of the Trello alternatives as your primary project management tool? To educate yourself with each platform, read this blog. Choosing the correct software is no longer sufficient in this digital world. Even the most talented teams find it challenging to modify processes. The framework, procedures, and discipline needed to support successful project management are built by your team with project management tools.

From ordering a ride to sourcing a dog sitter with ease, many are drawn to gig economy platforms for their sheer simplicity and convenience. It is a unique structure, one that involves gig economy workers, and the customers they serve (the drivers plus the riders). How is customer support delivered by these companies, across various channels?

Busy project managers, some rescue is coming to you RIGHT NOW. Yes, you can use a PERT chart to help you manage your projects more efficiently – and set aPERT the wheat from the chaff in your project portfolio. Today, we will introduce you to PERT charts and show you how to use them effectively in project management. It’s easier – and more pleasant – than you think!

The ability to handle and use project records in a way that ensures seamless storage, and smooth records management of documents, and papers by seniors, team members, and other stakeholders is made feasible by managing records on a project.

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. That’s not only important for CX in general, but especially so in times when companies are tightening their belts and focusing on customer retention over acquisition: After all, wowing your existing customer base is 5x cheaper than acquiring new customers.

For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues. That has a flow-on effect to your client churn and operational costs. Yet many BPOs lack a strategic focus on increasing employee engagement levels as a means to boost performance and profits.

A compilation of some of the funniest timesheet memes around.