Teams | Collaboration | Customer Service | Project Management

How to Improve Customer Support to Drive Business Growth

Apr 30, 2026 By TeamSupport In TeamSupport
Struggling with support debt? This video walks through how B2B organizations are either treating support as a cost center or using as strategic lift to drive the business forward. Learn where to unlock the signals that you success, product, and growth teams need to drive revenue. For more information on how to transform your support operations from a cost center into a signal center.
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Slack School | Acing Accessibility

Apr 30, 2026 By Slack In Slack
If you’ve ever squinted at your screen or felt overwhelmed by a sea of moving GIFs, it’s time to give your eyes a break. In this episode, we’re diving into your preferences to show you how to enable the OpenDyslexic font, set high-contrast visual themes, and use a simplified layout to keep things clear and easy to find. You’ll also learn how to manage animations and reorder screen reader elements so your workspace works best for you. Class dismissed!
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Apploye

Employee Monitoring Market is on Track to Hit $7.6 Billion by 2029. Here's Why

Apr 30, 2026 By Apploye In Apploye
The global employee monitoring software market is expected to grow from about $7.27 billion to $7.61 billion by 2029. This means the compound annual growth rate (CAGR) is around 16.9% to 18.1% each year, according to The Business Research Company. This big growth is happening for three main reasons. First, more people are working from home or in mixed office-home settings now. Second, companies need better ways to protect their computer systems.
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teamwork

Best Enterprise Workflow Automation Software in 2026

Apr 30, 2026 By Ben Brigden In Teamwork
Before I joined Teamwork.com, I spent many years working at agencies and start-ups that were scaling fast. One pattern kept repeating: a team would nail their project delivery process at 20 people, then completely fall apart at 50. The manual workflows that held things together, spreadsheets tracking approvals, email chains for resource requests, copy-paste status updates, all broke the moment the org tried to scale. The case for project management automation is obvious in hindsight.
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teamwork

What's new in Teamwork.com | April 2026

Apr 30, 2026 By Jordan Wellin In Teamwork
April’s roundup is all about giving you more control and clarity across your work—from the new Insights Panel that brings customizable, widget-based reporting into a single view, to deeper AI integrations with Claude Cowork for real-time project insights. We’ve also introduced more flexible quote settings, expanded automation capabilities across the platform, and given you more visibility over Scheduled Reports.
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View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Apr 30, 2026 By Zendesk In Zendesk
Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.
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Understanding Shadow Payroll & Untracked Work

Apr 29, 2026 By Time Champ In Time Champ
Are you losing money without even realizing it? In this video, we uncover the concept of Shadow Payroll and how untracked work silently impacts your business productivity and profits. Many organizations focus only on visible tasks but what about the work that goes unnoticed? From hidden hours to unmanaged tasks, this “invisible work” can cost companies thousands every year. What you'll learn in this video.
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