Teams | Collaboration | Customer Service | Project Management

Practical Ways Teams Are Making Employee Training More Effective

Every company trains its employees. Very few do it well. Most training still looks the same as it did ten years ago - long slide decks, marathon sessions nobody asked for, and a shared drive full of documents that no one revisits after week one. People sit through it because they have to, retain maybe a third of it, and move on. But some teams have started rethinking this. Not with massive budgets or fancy platforms - just smarter habits that make training stick. Here's what's actually working.

6 Best Hands-On Labs for Training and Enablement in 2026

Organizations invest heavily in training content, onboarding programs, certifications, documentation, webinars, and learning management systems. Yet many still struggle with a common problem: learners understand concepts but lack confidence when it comes to applying them. This challenge affects far more than employee training. Customer onboarding teams encounter it when introducing new platforms. Partner enablement teams face it when helping resellers understand products. Sales engineers experience it when prospects want proof that a solution can actually solve their problems.

10 Best Employee Monitoring Software in India for 2026

The best employee monitoring software in India for 2026 helps teams track work hours, attendance, app usage, productivity trends, and focus time across office, hybrid, and remote work. A good tool should give leaders clear visibility into team performance while supporting privacy-first, policy-aligned monitoring. This comparison reviews 10 leading tools based on use case, reporting depth, time tracking, productivity analytics, team visibility, and fit for Indian businesses.

How one researcher cut competitive analysis from days to hours with AI Teammates

When a competitive tear-down request comes in, Lizzy Munro doesn't start by opening a spreadsheet. First, she needs to understand the landscape: what competitors are offering, how they're positioning it, and where Asana can stand apart. That means combing through competitor websites, analyst reports, and past research, sometimes across eight or more brands, each with 30-plus data points.

How to Build a No-Code AI Agent for IT Teams in 5 Minutes (No Coding Required)

What if your IT team could automate password resets, account unlocks, ticket creation, and employee support without writing a single line of code? In this video, you'll learn how to build an AI Agent for IT in just 5 minutes using Workativ AI Agent Studio. According to Moveworks, AI can handle up to 80% of IT support work while reducing resolution times by 25–40%. Instead of spending hours on repetitive requests, IT teams can use AI Agents to provide instant support, automate workflows, and resolve issues faster.

A streamlined Task Details experience, shaped by your feedback

We're always looking for ways to make the work you do in Teamwork.com feel simpler. Over the past year, one theme that has consistently appeared in customer conversations, product research, and your direct feedback? Task Details—one of the most heavily used areas of Teamwork.com—can sometimes feel busy, overwhelming, and maybe even a little cluttered at times.

Here's what 33 students taught me about the future of product development

If you want to get a feel for the future of product development, one of the best places to look is NYU Stern’s Tech MBA program. This is where the next generation of PMs cut their teeth, so a few months ago we reached out to one of the program’s lead professors with a question: What if we pointed the students at some of the biggest problems in New York — from grocery prices and transit equity to bike lane safety and childcare — and gave them one day to build a solution that worked?

New knowledge connectors: Unify external knowledge for more accurate resolutions | What's New

Knowledge connectors bring external content from tools like Confluence, SharePoint, Notion, Google Drive, websites, and more into Zendesk so AI agents and support teams can deliver faster, more accurate resolutions. When knowledge lives across disconnected systems, customers wait longer for answers and agents spend more time searching for information. Zendesk unifies external knowledge into one connected source of truth that powers self-service, AI responses, and support workflows — without complex integrations or custom coding.