Teams | Collaboration | Customer Service | Project Management

One-click web crawlers: Instantly connect web content to Zendesk, powering every interaction

Set up web crawlers faster with a simplified, one-click experience. Now you can create a crawler by simply entering a start URL — no need to provide a sitemap.xml or configure sources manually. Zendesk automatically discovers sitemaps, creates sources, and even lets you target up to five specific URLs for more focused crawling. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

New Forrester research reveals AI's limits and potential in the digital workplace

Enterprise AI is moving fast, but results aren’t keeping pace with investment. A 2026 commissioned study conducted by Forrester Consulting on behalf of Simpplr uncovered a foundational problem that better models alone won’t fix. Fragmented data, lack of governance, and disconnected systems are limiting what AI can do, and addressing them starts with rethinking the foundation of the digital workplace.

Before You Offer Flexible Work, Know These 9 Critical Pros and Cons

Flexible work sounds like an obvious win. More freedom, happier employees, better productivity. That’s the promise. And in many cases, it’s true. But what most businesses miss is this: flexible work is not just a benefit. It’s a system. And if that system is not designed properly, it can create as many problems as it solves. In 2026, flexible work is no longer a perk. It’s an expectation.

You Think Hiring Is Enough? Here's Why Workforce Planning Is Important in 2026

Hiring alone won’t future-proof your business, especially in a world shaped by AI, remote work, and constant disruption. In 2026, organizations need more than just talent acquisition; they need a clear strategy to ensure the right people, with the right skills, are in the right roles at the right time. That’s where workforce planning becomes a critical driver of growth, efficiency, and resilience.

What Does Hybrid Remote Work Mean? The 2026 Guide Every Business Needs to Read

Work has changed, but many companies are still trying to define what that change actually looks like. Some teams are fully remote. Others are back in the office. But most businesses today are somewhere in between, trying to balance flexibility with productivity. That’s where the meaning of hybrid remote work becomes important. At a glance, hybrid work sounds simple. In reality, it’s one of the most misunderstood workplace models.

HR Automation ROI: Measure Value & Drive Impact

HR has never struggled to create value — it has struggled to prove it in measurable terms. From onboarding and payroll support to policy guidance and employee queries, HR teams handle a massive volume of work that keeps organizations running. But when it comes to quantifying impact, most of that effort is treated as operational overhead rather than business contribution. This is where the conversation around HR automation ROI starts to break down.

Meet Comms AI - the AI workspace built for internal communications

Meet Comms AI — Simpplr's intelligent workspace built for internal communications teams. Coordinating IC campaigns across tools, approvals, channels, and stakeholders is chaotic. Comms AI brings it all into one place: from planning and drafting to reviewing, approving, and publishing — without switching platforms or chasing sign-offs.

Smart Managers Are Failing at AI Delegation-Here's Why

67% of managers can't tell which tasks should be automated vs. kept human and it's costing companies $2.6 TRILLION a year. Here's the framework that fixes it. In this video, we break down the AI Delegation Paradox why 77% of companies investing in AI see zero productivity gains, and how high-performing managers use a simple 2x2 framework to reclaim 15–20 hours per person, per month.

The Modern Tech POV with Brent Westerkamp, Director of IT Services, Vermeer

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Brent Westerkamp, Director of IT Services at Vermeer, an industrial and agricultural equipment manufacturer serving customers in over 60 countries. Vermeer took its IT team from 11 to 165 people but the real story isn’t in the headcount. It’s how IT transformed from a cost center into now a strategic driver of the business in one of the most challenging operating environments. In manufacturing, the line doesn’t pause for technology problems.