Teams | Collaboration | Customer Service | Project Management

Workforce intelligence doesn't destroy trust it builds it. In fact, 67% of employees across 1,200+ companies say transparent visibility makes them MORE confident in leadership, not less. This counterintuitive finding changes everything HR and operations leaders thought they knew about workforce data. In this video, we break down the exact framework separating companies that build trust through workforce intelligence from those that destroy it. You'll see real data, a full case study, and a 30-day implementation roadmap you can act on this week.

Embed the Zendesk Web Widget directly into your website layout. Embedded mode lets you place the full messaging experience—or individual components like the conversation list or chat screen—inside custom containers on any page. Create a seamless, branded support experience that fits your site’s structure, while retaining the full functionality and customization of the Web Widget. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Empathy maps turn qualitative research into visual insights that your entire team can act on. In this video, we walk through how to create powerful empathy maps in Miro using professional templates, covering the four core quadrants (Think and Feel, See, Hear, Say and Do), Pain and Gain analysis, and how to use Miro AI to turn your completed map into structured next steps. Whether you're a UX researcher, product manager, or designer, empathy maps in Miro give your team a shared reference for every design decision so you stop debating assumptions and start building for real user needs.

The data is in – and it's not pretty. After surveying 303 agencies and consultancies through the Business Maturity Quiz, Scoro & The Handbook have launched The Maturity Gap Report, revealing just how wide the gap really is between the firms where operations is a strength and everyone else. In this webinar, Harv is joined by operations consultant Manish Kapur and FinOps expert Rich Brett to walk through the headline findings – and what they actually mean for the way your business is run.