Teams | Collaboration | Customer Service | Project Management

OneDesk - Canned Responses

There are multiple ways to set up and automate the sending of responses in OneDesk. Canned responses can assist in answering frequently-asked questions you receive from customers, addressing requests you get repeatedly, and more. This lets you declutter your helpdesk and saves you and your team time when it comes to sorting and replying to customer requests.

How Miro takes frog from belief to innovation

For fifty years, frog, the global design and consulting firm, has had a tried-and-true process for helping their clients design and launch new products and businesses. At the start of the pandemic, they had just three weeks to take it all virtual. Using Miro, they recreated the energy of in-person workshops digitally — then found entirely new ways to innovate.

Learn how to be a better facilitator

With meetings and workshops moving online, it’s a whole new world for facilitators. In this first edition of Focus on Facilitators, three facilitation pros — PayPal’s Laura Ward, Crema’s Justin Mertes, Servis 8’s Ana Kyra, and moderator, Miro UX Researcher Eduardo Gomez Ruiz — share knowledge, tackle challenges and learn how to apply some new techniques.