Teams | Collaboration | Customer Service | Project Management

Latest Videos

OneDesk - Getting Started: Item Creation & Configuration

OneDesk allows you to enable and configure multiple item types. They can have different icons, colors, lifecycle statuses, and creation emails. Create and add custom fields to the ticket or task’s individual creation forms. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Live Chat Support

OneDesk includes live chat support, allowing you to support your customers in real-time. Your customers can ask questions and include attachments when messaging you. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Subtasks

OneDesk lets you divide complex tickets and tasks into smaller, manageable subtasks. The created subtasks can be assigned individually and managed independently. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Macros

OneDesk lets you bulk edit tickets, tasks, and projects with macros. Create macros then save or share them with your team to use. Free up your time with the ability to take multiple actions at once. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Asana Focus & Flow Summit featuring Adam Grant

In a distracted world, finding focus and flow is essential. The Focus & Flow Summit brings together today's leading thinkers on mindset, habits, purpose, and productivity. Plus, Asana's Head of Product Marketing demoes Asana's newest product features designed to align your attention with your intention so you can focus on the work that matters.

How to disrupt endless meetings and turn ideas into action

In this panel discussion, learn about three inspiring real-world workshops from employees at Wily, a design sprint agency, and students and staff from Winthrop University. Watch as they share best practices and lessons learned on redesigning experiences for the post-Covid environment and organizational issues related to diversity, equity, and inclusion.

Make Jira work for you with automation

Do you prefer to get your Jira updates via Slack, MS Teams or email? No problem! With Jira automation, you can surface only the important notifications where you want, how you want and when you want - all in a few clicks. Now you can customize the way you work and focus on the important stuff. This short demo walks through some common rules to help you get started. It works across all Jira products and most third party tools.