Teams | Collaboration | Customer Service | Project Management

How This Agency Achieves 41% Profit Margins w/ Courtney Tarrant

41% profit margins. Sounds good. Right? That's exactly what one marketing agency has been able to drive with a results-oriented workplace & corresponding compensation model. Courtney Tarrant, Owner & COO of The Ad Girls shares in today's episode that when they went away from this model for a short period, profit margins shrank closer to typical industry norms.

SLA Reporting Essentials: Define Clear Metrics. #itil #itservicemanagement #servicemanagement

🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.

When Firing Agency Employees ISN'T The Right Move w/ Kyle Duford

What happens when you’re faced with an upset client…and it’s actually your team’s fault? Kyle Duford, President and Executive Creative Director at The Brand Leader, and author of Twice Found, joins the podcast to talk about leading with grace and learning through failure. He also discusses balance in all things — how to balance challenges, healthy vs. unhealthy failure, and transparency in the face of furious clients.

Embedding Miro into Your Favorite Tools: A Comprehensive Guide

Expand the functionality of your favorite tools by embedding Miro! This detailed tutorial shows you how to seamlessly integrate Miro boards into various platforms and tools, enhancing your workflow and collaboration. Whether you’re using project management software, design tools, or educational platforms, you’ll learn how to bring the power of Miro's visual collaboration into your daily toolset.