Teams | Collaboration | Customer Service | Project Management

A customer journey map tells the story of how customers interact with a product or a service. Creating a customer journey map lets you visualize the entire customer experience and identify opportunities for improvement. In this video, we'll walk you through the process of mapping the customer journey with your team using Miro and share some tips and tricks for hosting an effective journey-mapping session in Miro.

Get comfortable, relax, and enjoy the recap of the third episode in our webinar series 5 steps to get started with self-service series. On July 29, we delivered Step 3: Create your knowledge base articles. Join us as we showcase how to confidently build and optimize knowledge base articles that address real customer issues. Using Zendesk tools, AI enhancements, and best practice writing techniques, participants learned to create clear, searchable, and helpful content to reduce support tickets and improve self-service satisfaction.

In this video, Alicja Zwierzyńska shares insights into how the hiring process works at Asana. She highlights what the company looks for in candidates, what makes the process unique, and what values are most important, both for the organization and the people who work there. This is a behind-the-scenes look at how Asana builds inclusive, value-driven teams that thrive on collaboration and clarity of purpose.

Join Atlassian and Udemy as they discuss ways to prepare your organization for its AI transformation. By assessing and curating organizational knowledge, standardizing formats, and integrating diverse information sources, you can have a successful AI transformation. Key takeaways: About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

In this video, you'll hear from nonprofits and trailblazers about their AI-driven solutions and how they build awareness and confidence in AI. You'll leave inspired by the impactful work powered by AI when responsible practices are integrated into implementation. Explore Atlassian Rovo's potential to amplify change and transform how organizations measure and manage impact.

Discover Atlassian Rovo in just 5 minutes! In this quick demo, see how Rovo’s three core features – Search, Chat, and Agents – help your team save time, produce higher quality work, and innovate faster. Watch as we walk through real examples, including: About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Excel can actually make project and resource management harder. Here's why.

From the outside, M&A can seem like a clean transaction – a new parent company, a logo change, a cheerful announcement. But inside? The reality is messier. Integration. Culture clashes. Reporting headaches. And a long list of decisions that determine whether the deal actually works. Dom Hawes has lived both sides. After his own agency was acquired (badly), he went on to build Selbey Anderson – a marketing services group backed by private equity, designed from day one to scale through M&A.

Productivity software should help your team focus, not feel like they’re being watched. Whether you need detailed time tracking, workflow optimization, or enterprise-grade monitoring, the right tool can make or break performance. In this video, we break down 11 of the top employee productivity platforms, from heavy-duty monitoring suites to lightweight trackers, so you can find the right balance between accountability and autonomy.

Discover how Zendesk AI agents that act human build trust and transform customer experience in this session. Learn how AI agents handle up to 80% of tickets, freeing your team for complex issues while maintaining empathy and quality. Explore native quality assurance tools with dashboards and automated scoring that monitor AI and human agent performance. Watch the live demo to see QA insights in action and learn how to deliver smarter, personalized support at scale.