Zendesk Deep Dive: Deliver trusted CX across AI and human agents
Discover how Zendesk AI agents that act human build trust and transform customer experience in this session. Learn how AI agents handle up to 80% of tickets, freeing your team for complex issues while maintaining empathy and quality. Explore native quality assurance tools with dashboards and automated scoring that monitor AI and human agent performance. Watch the live demo to see QA insights in action and learn how to deliver smarter, personalized support at scale.
Highlights include:
00:00 - Intro and upcoming events
02:15 - Agenda
05:10 - Let’s talk about Ai
07:02 - QA for AI agents
14:30 - QA agent analytics
18:06 - Key Zendesk QA features
23:34 - QA demo
32:11 - QA Best practices
35:30 - Live Q&A
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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