5 steps to get started with self service - Step 3: Create your knowledge base articles

Zendesk

Jul 31, 2025

Get comfortable, relax, and enjoy the recap of the third episode in our webinar series 5 steps to get started with self-service series. On July 29, we delivered Step 3: Create your knowledge base articles. Join us as we showcase how to confidently build and optimize knowledge base articles that address real customer issues. Using Zendesk tools, AI enhancements, and best practice writing techniques, participants learned to create clear, searchable, and helpful content to reduce support tickets and improve self-service satisfaction.

Want to learn more? Click to see other events in this series and RSVP to future sessions: https://usergroups.zendesk.com/events/#/list

Highlights included

00:00 - Intro and agenda

03:28 - Pick your topics

12:04 - Create your articles

14:57 - Demo - How to use the article editor in Knowledge admin

22:35 - Demo - How to enhance your articles

30:55 - Write effective articles

38:35 - Set up article settings

40:24 - Demo - How to configure article settings

45:33 - Q&A

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