Teams | Collaboration | Customer Service | Project Management

In many ways, 2020 was a year of reckoning for data privacy on the internet. After more than a decade of enthusiastically embracing a “freemium” model in which consumers traded copious amounts of personal data for access to digital platforms, many are adopting a rapid about-face. Now, privacy is essential, and stakeholders are taking notice. To date, it’s clear that many companies see this as an obstacle, not an opportunity.

2020 is behind us. But we are still reeling under its effects. The disruption at work due to Covid left companies to rethink their IT strategy and focus on digital experience monitoring for their vast remote workforce. However, in these unprecedented times, Exoprise successfully managed to deliver the best monitoring outcomes to its global customers.

Staying on the same page with a remote team is no easy task, which is why the team document is a remote work lifeline. Documentation can both act as an artifact — a final presentation to share with others — and serve as a living workspace — where we draft our thoughts and collaborate with our team online.

Zendesk is a customer service software company with support and sales products designed to improve customer relationships. Their platform gives customer service agents the tools they need to rapidly and efficiently serve on the front-line of their brand’s customer experience.

2020 was a year of unprecedented challenge for the whole world — when what we thought of as normal did not exist anymore. Everyone had to adjust to new ways of working and a business community that was suddenly closing its doors after a long period of increasing global movement. In M-Files, we face the same challenge of suddenly moving to home offices across the globe. For us, it was quite straightforward though, as M-Files is designed to enable remote work from anywhere.

The first few weeks of COVID-19 lockdowns were chaotic for organizations in every industry. As financial institutions adapted and responded to the COVID-19 outbreak, many security leaders turned to FS-ISAC’s Connect app, the real-time chat feature powered by Mattermost, to connect with other teams and collaborate on response plans.

How many projects do you have on your plate right now? We live in a world where, at any given moment, we could be working on five things at once: team projects, matrixed projects, individual projects, and more. When you’re trying to keep all of the balls in the air, what’s a straightforward simple thing that can minimize stress and have a positive impact? Centralized communication.

“Every opportunity that a company has to celebrate something, no matter how small or large that something is, they really should take advantage of it to lift the morale of the employees.”1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books.

If you have ever worked with Shopify, you know it collects data on dozens of ecommerce metrics at any given time. You can track the number of sales, order values, sales by location, and more. The sheer number of key performance indicators (KPIs) and ways to display them can be overwhelming. How do sellers keep their most important metrics from getting lost in the day-to-day shuffle? By building a Shopify dashboard.

[In part I of this blog series we saw an overview of our DBaaS design. In this blog (part II) we discuss the automated MySQL primary failover design in some detail.] We use the hashicorp consul and a custom consul watcher service, along with the orchestrator service, to inject proxySQL route changes in the event of a MySQL primary failure in a shard. Consul cluster