Teams | Collaboration | Customer Service | Project Management

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn. Some of the biggest corporations in the world are experiencing layoffs.

We’re excited to announce the release of Zulip Server 7.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.

The intranet industry has evolved and re-created itself in many ways over the years, yet many of the same challenges from 25 years ago persist today. It’s time to let go of these struggles and embrace the advanced AI-powered capabilities available in our digital age!

Ever heard this quote? Yeah, us too. But don’t roll your eyes just yet – the book it’s from captures the proven power of collaboration inside and outside of work.

Having technical knowledge won’t cut it if you want to excel in project management. As someone who knows the field inside out, I can tell you that there are many other essential project management skills you need to master to succeed. It’s not just about planning and scheduling but also about communication, leadership, and problem-solving. In this article, I will explain the 20 essential skills you need to become an effective project manager and succeed.

In the dynamic and high-pressure finance industry, improving productivity is paramount for achieving success and maintaining a competitive edge. Employee monitoring and tracking software has emerged as a valuable tool to drive efficiency and enhance productivity in finance companies. However, without such software, finance companies face several challenges, including: But with tools like Workstatus, finance professionals can work smarter and overcome these problems quickly.

With over 2 billion users, WhatsApp appears to be an easy way to get in touch with anyone, including your co-workers. However, using WhatsApp for employee communication can come with a host of security threats to your organization and the lack of appropriate features for collaboration amongst teams and performance tracking. For example, accessing an employee’s phone and stealing sensitive organization data is fairly easy, as WhatsApp does not have essential security features.

One of the great things about channel-based collaboration is the ability to reach multiple team members all at once. Group notifications are an essential tool in your Mattermost communication toolkit, and are a great way to amplify your messages and ensure that they reach the right audience. Learn how to use group notifications more effectively in this installment of the Mattermost Pro Tips series!

When you’re building a web application, there’s an immediate decision to make about how to handle Users and Authentication. There are lots of services (Auth0, Clerk) and libraries (Passport.js) to choose from, and the right choice will depend on the requirements of the application that you’re building.

Have you ever worked in a team where interpersonal communication was lacking, and it felt like everyone was working against each other? It can be frustrating and lead to a decrease in productivity. On the other hand, have you ever worked in a team where communication was effortless and everyone worked towards a common goal? It's a major game-changer!