Teams | Collaboration | Customer Service | Project Management

No two customers are alike. Just as no interaction with any one customer is always the same. Various factors, both within and outside your control, can influence a customer’s emotions and require a different approach. With artificial empathy, you can now tailor experiences to how a customer is feeling at any given moment.

If you are looking for a way to optimize your IT Service Management (ITSM), InvGate Service Desk and Microsoft SCCM integration might be what you need. By combining these powerful tools, you can use the potential of the data located in your Microsoft SCCM instance to boost your Service Management. Join us as we delve into the benefits and step-by-step setup process of integrating InvGate Service Desk and Microsoft SCCM to revolutionize your IT support services.

Hardly a day goes by without mention of ChatGPT and AI. It’s all around us in media and conversations. Join us as we talk to Carolyn Clark, VP of Employee Experience Strategy at Simpplr, and Shaun Randol, EIC of Digital Publications at LAM Research and find out about life after ChatGPT, how the communication landscape might look in the future, and how AI could influence the employee experience.

They’re so much more than resume fluff. Let’s give these “soft” skills the credit they deserve.

OZG (Onlinezugangsgesetz) is the latest example of a European-based law that aims to improve the quality of public services for citizens. The German Online Access Act is yet to be fully implemented, but the implications are far-reaching. European countries often set the trends and standards with their legislation: will there be a spillover effect, and will other countries follow the German lead? This remains to be seen in the following years.

You’ve likely heard the buzzword “business process reengineering,” but do you know what they mean? More importantly, do you know how BPR can impact your business? If you need more time, get ready to learn how this strategy can completely transform your operations. Business process reengineering, or BPR, is revamping existing business processes to achieve greater efficiency and increased productivity.

Certainly, efficient timekeeping is the backbone of successful project management and accurate payroll. In today’s digital age, traditional methods involving paper and spreadsheets are being replaced by streamlined solutions. Therefore, online timesheets are at the forefront of this innovation, simplifying timekeeping, boosting productivity, and easing administrative burdens.

In the midst of the coronavirus pandemic, millions if not billions of people around the world switched from commuting and working at the office to working from home. This was a drastic change for many people as they had to adapt quickly to the “new normal” life we were living. This shift was rapid; however, many employees did not complain as the need to commute to work, wake up early, wear formal clothes, and pack lunch daily all fell away.

The businesses and organizations of today are heavily relying on IT infrastructures to drive productivity, enhance operations, and deliver top-notch service to all end users. To manage and support IT assets and services in a manner that will be more efficient and effective than the systems and processes the competitors are using, these same businesses and organizations are turning to IT Management Software Service Desk solutions.

July 10, 2023 by joshua stein Pushover 4.0 for Android, iOS, and Desktop is out now and adds a new look and support for a new message expiration function.