Teams | Collaboration | Customer Service | Project Management

As humans, we can learn from everything. Lessons about the human experience are everywhere if you’re open to them. If you’re a lover of nature like me, you know that it has a lot to teach us. In oceans worldwide, pods of humpback whales form veritable choirs, singing a unison song at 188 decibels. That’s louder than the roar of a jet plane flying only 100 feet away. But we humans, limited by our audio perception and utter lack of the whale’s use of language—pay no mind.

Working with multiple clients can be much work, but it’s also a great way to stay busy and make more money. However, if you’re not managing it carefully, it can also lead to chaos and overwhelm. We will share some tips for managing your time so you can stay on top of your work and satisfy all your clients!

There's something so old-fashioned about poring over email threads trying to find answers. Traditionally, business-to-business communication has been relegated to emails, video chats and phone calls. It left a lot to be desired—namely, convenience. We message our friends, family and colleagues on a variety of platforms and apps, so why can't businesses leverage the same kind of rich, intuitive communication when they interact with other businesses?

Microsoft Teams is a cloud-based software within the Microsoft 365 application suite. The tool creates a highly collaborative and engaging environment with multiple organizational business units. As a modern unified collaboration (UC) platform, Microsoft Teams uses cloud-based calling, video meetings, messaging, chat, screen sharing, and third-party app integration. However, to ensure a great employee experience, IT must develop and execute Microsoft Teams monitoring use cases.

Teams work better when they talk to each other and collaborate, but you don’t need us to tell you that. Connecting the dots between effective team communication and high-performance teams or agencies is where things get interesting. Poor team communication isn't just unproductive. It can create stress and waste valuable time — everything top performers avoid. Many teams may think they’ve got effective communication when it may not be that great.

The German Federal Labor Court ruled that employers have a duty to record employees’ working hours. Here’s what we know right now, and what you should do.

Collaboration is the staple of modern workplaces. Teams used to communicate with e-mails, but the hassle of finding and keeping track of information made them move to chat-based apps. Team chat apps made it possible to connect the whole team in a single place. But, collaboration doesn't stop with the team members; it extends to clients, tools, and bots, which are required by teams to work effectively and stay on track with goals.

Since remote work has become the new normal, companies have been on the hunt for the best tools to make operations more efficient. As a result, tracking the progress of different projects becomes even more critical while working remotely. Unfortunately, it’s not possible to personally keep track of what your team is working on every second of the day. One quick Google search, and you’ll learn that Asana and Jira are at the top of every list of project management tools available in the market.

Productivity is the primary aspect for a business to grow and build a valid distinction in the market. And for the same purpose, companies should track the productivity of their employees to improve performance and bring better outcomes.

If you're tasked with writing knowledge base articles, you might wonder how to make your content compelling. After all, the whole point of a knowledge base is to provide users with the information needed, so it's essential to get it right. This is how your company communicates instructions, processes, and more, thus becoming a key part of customer support.