Teams | Collaboration | Customer Service | Project Management

Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends Report 2020 revealed that half of customers will leave after just one bad customer experience and 80 per cent will leave after multiple bad experiences. These scary numbers highlight just how important it is to stay on top of customer loyalty. But with so many metrics and so much data, it can be tricky to know where to start. If that sounds familiar, this article will help.

First, let us say that we at Craft.io are fans of Southwest Airlines. The company has been a technology pioneer for decades, and many of its ingenious business practices have forced other airlines to improve as well. Just a few of Southwest’s innovations over the years include: We’re not writing this to point fingers at Southwest Airlines. The company has gotten plenty of that already.

Providing the best IT support is crucial to improve customer and employee experience, as well as optimizing your help desk agents' time to make the most out of the resources your organization has. The foundation of this is to implement the five levels of IT support. Wait, how come there are five of them?

You must have received advice to use one of the Zoho alternatives in your business to attain operational excellence. Then, read the blog to see which of the suggestions below best applies to you.

Do you know that employee engagement is crucial to the success of any business, regardless of whether it operates out of a traditional office space or remotely? In fact, according to Gallup’s “State of the American Workplace” report, engaged employees are more productive and profitable for their organizations. So how can businesses improve employee engagement in the modern remote work environment? Check out our tips below!

Microsoft Visual Studio is one of the most popular software development platforms out there. It is an Integrated Development Environment (IDE). Despite its massive popularity in the software development world, the Visual Studio platform lacks a basic project management feature – native time tracking. And companies and individuals using the platform may want to track time for various tasks and projects within it.

Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers benefitted from reduced operational costs and increased access to a global talent pool. Many outsourcing industry firms continue working remotely even after the pandemic, with more companies looking to transition.

Here at Teamwork, we love helping organizations improve their approach to projects. When businesses systematize and automate as many project elements as possible, organizations can use our tools to do more, faster, better. But what happens when the problem isn’t the organization of the project but something about the business processes and workflows an organization uses to execute the project? Project management gives us a few tools to identify problems like these on the project level.

Have you ever wanted to know exactly how effective your marketing campaigns are? Well, the answer lies in campaign trackers. Campaign trackers are powerful tools that enable marketers to monitor and measure the success of their campaigns in real-time. In this blog post, we’ll be taking a look at everything you need to know about using campaign trackers for your business.

GTD – or Getting Things Done – is a productivity system developed by David Allen that has been around since the early 2000s. It’s designed to help you reduce stress and increase productivity levels by breaking down tasks into manageable steps and taking action on them. One of the most popular components of GTD is the flowchart.