Teams | Collaboration | Customer Service | Project Management

In today’s ever-changing world, demands for societal changes have increased, with calls to create more diverse and inclusive organizations. Research has shown that diverse and inclusive organizations outperform their peers, as they are 70% more likely to capture new markets. However, despite spending more than $8 billion a year on diversity programs, only some organizations have achieved their goal of becoming truly inclusive and diverse.

Effective communication plans are critical to any business. You need to describe your specific business messages and who should say them across business situations. This can help ensure your staff and stakeholders take your desired action. The result is that you reach your communication goals. The thing is, certain business situations crop up more than once.

Messaging apps are essential for internal collaboration and critical notifications such as reminders, alerts, and other time-sensitive updates. While integrating with the Slack and Microsoft APIs is fairly straightforward, implementing these tools as a part of a full-featured notification system that embeds with your app experience can be far more daunting.

Are you completing all the critical tasks that fall under the umbrella of an IT security audit? At Teamwork, we're all about helping professional services organize their important projects via the most capable and user-friendly project management software available today. That includes creating an IT audit checklist. Of course, creating an IT audit workflow with or without using Teamwork starts with understanding what an IT audit should accomplish.

Any project you work on comes with its own objectives, goals, and deliverables. Project deliverables vary from project to project, but they are always aligned with the project scope. Project deliverables play a multi-faceted, crucial role by establishing clear expectations amongst stakeholders, acting as a frame of reference or end goal for the project team, and serving as the basis for the project development roadmap.

B2B customer support has become more complex than ever…in a good way. With the evolution and amount of tools available for measuring customer health, B2B companies can gain a much greater understanding of how their customers are feeling. Managing B2B customer relationships is very different from managing individual consumers (typically B2C).

Email and SMS are becoming increasingly busy channels. Sometimes, there’s no better way to reach a user than by sending a message to a notification center right inside of your app. However, building an inbox experience like this, from scratch, was a significant engineering effort. Today, we are announcing a major update to Courier Inbox, a solution for developers to add an in-app notification center to their web application in a matter of minutes.

An employee newsletter is one of the most important communications tools in the modern organization. Effective internal communications within an organization are essential to attracting, engaging, and retaining employees.

Whether you’re working on a small feature or a large cross-team initiative, you’ll need a way to track tasks and keep everyone up-to-date. Managing projects on spreadsheets isn’t optimal for most teams, and specialized project management tools may lack flexibility and robust communication options. With Mattermost Boards, you can create fully customizable boards to fit your project needs.

There are a lot of product management apps on the market today, and that’s great news. It means that as a Product Manager, you’re finally getting your long-overdue respect, with tools designed just for you. But this crowded market also creates some challenges, like figuring out which platform is the right choice for you and your product team.