Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service at all times. And with chat monitoring software, you can support and supervise your agents with ease. But what exactly is chat monitoring, and how can you find the right chat monitoring software for your business? Not to worry – you’ll know soon enough!
Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The latest release of OneDesk takes our first step forward in this direction by introducing a new Financials App. This app both centralizes existing financial information as well as adds new functionality to help you manage the costs and revenue you incur when working on projects and tickets.
Identifying potential threats is key to cybersecurity success. Find out what role your HR department can play ensuring that success.
Every day our solution consultants are asked why Simpplr is better than SharePoint. And it’s understandable. For organizations that use the Office365 suite, SharePoint is almost always evaluated as an intranet option. Oftentimes, a Simpplr prospect has already implemented SharePoint at least to some extent, using it for documentation and as a central place for employees to find core company resources.
Over the past two years, Singapore has been introducing new regulations that guide companies in managing the welfare of boards and shareholders for annual general meetings to facilitate businesses and organisations in making alternative arrangements in light of safe distancing measures brought about by the COVID-19 pandemic.
Businesses that track employee work hours know its value in ensuring productivity and compliance. However, our working style, duration, and how we measure work hours keep evolving with changes in local labor laws and advancements in technology. This has become even more important since most companies embraced remote work due to the pandemic. As a result, business leaders should keep an eye on key work hour statistics and the latest trends around it to keep up with these changes.
2021 was largely about working remotely, following a work model shift due to the COVID pandemic. Many companies that weren’t initially open to telecommuting had no choice but to adapt to the new norm, realizing later that remote work wasn’t bad, after all. So, is remote work here to stay? In this article, we’ll discover some of the key remote work stats 2021 that employers and employees need to take note of.
