Help desk management plays a pivotal role in delivering exceptional customer support and driving business success. Whether you’re managing a small support team or overseeing a large-scale operation, mastering the art of help desk management is essential to achieving seamless ticket resolution, optimizing workflows, and enhancing customer satisfaction.

Managing employee attendance is a critical aspect of maintaining productivity and ensuring smooth operations in any organization. Frequent or unexplained absences can disrupt workflows, strain resources, and affect team morale. To address these challenges, many companies implement an attendance point system—a structured approach to tracking and managing employee absences.

Employee recognition is crucial for a business to succeed. It not only cheers people up but also fosters an appreciative culture, which increases employee retention and happiness. According to Gallup study, employees who receive excellent acknowledgment have a 20-fold higher chance of being engaged compared to those who receive bad recognition.

Whether it’s customer data, new product ideas, or financial stats, your team’s collaborative spaces contain a lot of information. This is useful for exchanging insights and sharing knowledge with your colleagues — but it can also pose a major threat if it gets into the wrong hands. According to a recent survey, cyber events (like data leaks and breaches) are the top concern among organizations worldwide, outranking business interruptions and natural catastrophes.

Atlassian’s Head of Foundation, Mark Reading, in conversation with CareerVillage founder Jared Chung.

Join the AWS Well-Architected team and Miro, creators of the leading innovation workspace for AWS cloud architects, on September 10th for our webinar: “Accelerate Your AWS Well-Architected Reviews and Mitigate Risks with Miro” See how you can run more collaborative architecture reviews and drive project efficiency. Register now!

We are delighted to announce that Element, including all of its subsidiaries, has successfully obtained ISO/IEC 27001:2022 certification, issued by Prescient Security LLC. This certification was achieved on our first attempt, and in a very short period of time, which is a testament to our commitment to the security of our products and operations. Security is always at the forefront of everything we do at Element.

In Service Management, there's a vast amount of knowledge at play—some of it is documented and formalized, and some of it is not. Implicit knowledge may not be as straightforward to manage as explicit knowledge, which is easy to capture and share through manuals or databases. What happens with this knowledge that isn’t so easily put into words?

Workforce productivity is the height of success for any organization. It refers to the efficiency of employees performing their tasks to generate desired outputs within a specific timeframe. The higher the productivity, the more work is completed, improving organizational performance and profitability.

Remote work has stepped into the global work culture in the past decade. But it has become prominent during COVID-19. In those days, there was no choice but to go fully remote. This adoption of remote work has opened new scopes and opportunities. For that reason, organizations are shaping their working model as per their preferences. It raises the comparison between remote work and office work. Also, a pressing question is: Are remote workers more productive than their office-based counterparts?