Teams | Collaboration | Customer Service | Project Management

In B2B environments, customer support isn’t just a service function—it’s a strategic growth driver. But this growth doesn’t happen automatically. It takes the right B2B support software to transform reactive customer service into proactive relationship management. Rather than simply resolving tickets, modern support platforms can help businesses strengthen customer satisfaction, reduce churn, and uncover opportunities for account expansion.

This story is based on an interview with Harry Stebbings on the 20VC podcast. You can listen to the episode here. Ever stare at your washing machine and wonder, “Why is this so complicated?” Mike Cannon-Brookes does. After more than two decades building Atlassian, he’s convinced that progress depends on being a little “unreasonable”: challenging the status quo, redesigning what doesn’t work, and empowering others to do the same.

Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. Workforce management software can help you schedule the right agents to the right seats at the right time. It can also assist with accurate call volume forecasting, workforce analysis, and real-time staffing adjustments. Wondering which software will be the best for your call center? Don’t worry.

The right employee development plan paves your way to success and growth. When your teams are motivated enough to keep working and keep pushing through, everything you have planned will execute smoothly. The rest, including more employees, increased retention rates, and a higher client base, will follow one at a time. However, where do you start? We have covered everything you need in this blog.

Key Takeaways I remember early in my marketing career, the clock was everything. But recently, across SaaS and agency ecosystems, I can visibly see a shift from the billable-hour trap to embracing value-based productivity. Today, I’ll break down why the shift happened and how it can improve your culture as well!

According to each employee’s productivity, we set a target for each team. So do we for our dev team as well. But, where every team was successfully reaching their targets, the dev team could not. They were constantly missing their deadlines with huge backlogs! So, I decided to find the reason behind this. I leveraged employee productivity tools, analyzed the data, and the result shocked the entire office! The dev team was losing 180 minutes every day! This became the reason for all these headaches.

In my two decades of leading an IT services firm, I have seen countless businesses search for a silver bullet to solve their productivity problems. The common belief is that the right piece of software, the perfect app, or the latest platform will magically unlock a new level of efficiency. While technology is a powerful enabler, this thinking misses the point.

With the rise of distributed workforces and the normalization of remote work, monitoring remote desktop activity is crucial for maintaining security, productivity, and compliance. CurrentWare’s remote desktop monitoring software provides the capability to track user logons, internet usage, application activity, USB device actions, and more on local, virtual, and cloud-based Windows environments.

When Miro’s new AI Flows and Sidekicks features began to take shape, Voltage Control — a long-time Miro Solutions Partner and facilitation academy based in Austin, Texas — saw an opportunity to explore something bigger than functionality. That curiosity sparked a deep collaboration between Miro’s Product and Customer Marketing teams and Voltage Control’s facilitation experts.

Client retention is the lifeblood of B2B success, yet many organizations struggle to maintain lasting customer relationships. With the right B2B customer support software, businesses can transform their retention strategies and unlock significant profit growth. Research from Harvard Business Review shows that improving customer retention by just 5% can boost profits by 25% to 95%.