We decided to make Mattermost a remote-first company for several reasons. For example, employees don’t have to waste time commuting, we are able to hire from a wider talent pool of self-motivated individuals, and we have coverage in all time zones, which helps us respond to our customers around the world more effectively. And since we’re a remote company building collaboration software, we have plenty of opportunity to dogfood our own product.
Confronted with the global Coronavirus pandemic, IT and Network administrators now face the prospect of having large numbers of employees suddenly working from home. This change will likely require accelerated testing of network performance and digital experiences to ensure business-critical services operate smoothly.
Our best tips and tricks to make remote working soon feel routine
A report by Forrester Research concluded that about 20% of all support tickets are related to passwords and unlocking an account. Another study concluded that the cost of a help desk call today averages around 30 Euro, which, undeniably is, quite high in terms of customer serviceability cost. Combining these two studies, it is not difficult to estimate the expenditure IT service desks would bear just to solve tickets related to account unlocking issues.
We wanted to share some exciting news: we’ve successfully completed our SOC 2 Type 1 audit! We embarked on this audit as part of our ongoing commitment to delivering the most robust and professional experience to our users. Service Organization Control (SOC) 2 is a procedure designed to ensure that service providers can securely manage data to protect the interests and privacy of their clients.
The Atlassian product family helps teams of all types manage their work. But what happens when those tools aren’t helping you in your day-to-day job? In this post, we are going to focus on one of Atlassian’s leading tools – Jira – and learn which features and functionalities you can repurpose to help your project management and development teams create a working solution.
Confluence is a highly flexible tool, which can streamline a vast range of your organizational processes across both your software teams and your wider business departments. The choice Confluence provides is extensive and, the good news is, you don’t need to start from scratch – Confluence comes with a range of blueprints and out-of-the-box solutions to help you seamlessly get started. In this post, we will highlight some of the top uses of Confluence. #1 Write product requirements
If you think of it in terms of Tuckman’s stages of team development, suddenly shifting to remote en masse throws your team into “storming” mode. Confusion and frustration abound, and everything feels twice as hard as it should. (We know because we’ve been there.) Your goal right now is to get back to the “performing” stage and resume your regularly-scheduled level of productivity. Here are five ways to do that.
Great partnerships aren’t born, they’re made. See how organizations big and small use shared channels to connect teams at different companies
Whether the flexibility of working from anywhere has always been appealing or you’re trying to figure out how to navigate a remote work schedule as a way for your team to stay healthy, remote work can seem challenging at first. The best way to succeed as a remote worker is to make sure you have all the tools and information you need to do the job well.
