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Latest Posts

Grant Thornton Baltic Improves Time Management with Scoro

Grant Thornton is one of the world’s leading organizations of independent assurance, outsourcing and advisory firms, focused on making a difference to their clients and colleagues, and the communities in which they live and work. In Grant Thornton Baltic, they have more than 260 experienced specialists, 15 local partners and serve more than 2600 clients.

The 3 pillars of effective sales leadership

In most organizations, the highest-performing sales reps are eventually promoted to management. But being a manager is a much different job than being a rep. You can be at the very top of your trade, but that doesn’t necessarily make you a good leader. I experienced this firsthand when I moved into management. I was good at sales, but I wasn’t really good at leading. You’re not taught that it’s a completely different job that operates in a gray area every single day.

How a travel agency utilizes OneDesk's ticketing system & helpdesk

Growing awareness of attraction centers around the world, faster and more reliable transport systems, and internet booking are some of the reasons for the booming Travel and Leisure Industry. Over the years, tour operators and travel companies have improved touring experiences for leisure tourists by breaking barriers of language, currency, and costs of tours.

Version Update: Improved Billing, Pipeline And More

With winter slowly but surely losing its power and daylight growing stronger by the hour (we didn’t know we could rhyme!), we’re ready to release a fresh new version of Scoro. This update includes quite a few essential improvements to our existing features to simply make them even better. In addition, we’re continuing with numerous UI and UX updates – making Scoro more consistent and logical, interlinking related settings, automating workflows, adding new icons and so on.

5 Ways Support Teams Can Show Customers They Care

Everyone in the business world has had an experience where it didn’t feel like they mattered to a vendor or business. It’s a difficult feeling knowing your voice isn’t being heard, or even worse ignored by someone you’re trusting to meet your business needs. However, these situations can be avoided with your own customers by hiring support team members who legitimately care about them AND know how to properly display this care in conversations.

The best lead scoring models have these 7 factors

A business can’t thrive without lead generation, however, the more leads you generate, the more selective you have to be in your pursuits. Sales rep don’t want to waste time chasing a large list of dead-end leads. That time could be spent nurturing more promising leads. Yet, when it comes to valuing leads, how do you separate the wheat from the chaff? Experience and gut instinct goes a long way, but they aren’t enough.

Correlation vs Causation: Definition, Examples, and why the difference matters

Distinguishing correlation from causation is one of the most frequent mistakes made in reasoning. These two words appear deceptively similar but identifying the difference between both can either make or break the process of creating a high-value product for your customers. Let’s dive right in as I review correlation vs causation psychology and describe the main differences between these two common terms.

9 dashboard design principles: see them in action with real examples

Dashboard design principles are all very well, but what do they look like in practice? This blog will walk you through nine golden rules, with a real-life dashboard example for each. By following these simple steps you can create a dashboard that's clear and effective. And you don't need to be a designer to make yours look great. Enjoy building!

As Atlassian expands Jira Service Desk beyond IT teams, what does this mean for your business?

The digital revolution has changed the way we find the information we need and how we get help. Now, you can find out everything you need with the swipe of a smartphone, including discovering how to hire a Jira expert. When it comes to the corporate world, the humble service desk has undergone quite the digital transformation too, helping users receive the right help in a timely manner.