Accent Group's support agents deliver top-notch customer experiences with Slack
Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score
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Latest Customer Stories
AI Customer Service Case Study - Featuring Lingokids
An interview with the customer service team at Lingokids. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.
Jessamine Eaton of Habitium shares how Time Doctor is essential to their global team
“It’s just as easy as starting or stopping a timer”- Jessamine Eaton, UK Manager for Haibitium. Jessamine Eaton shares her experience of using Time Doctor and how it has helped them hire professionals from around the globe while also having a flexible work schedule which increases the productivity of their team.
How Boston Centerless Monitors Employee Computers Remotely (Case Study) | CurrentWare
Boston Centerless is a mining and metals supplier based in Boston, Massachusetts. When COVID-19 forced a majority of their workforce to work from home they knew they would need to rely on CurrentWare's remote workforce management software to keep their employees productive and secure. Do you want to know how your employees spend their time while working from home? Get a free trial of CurrentWare's remote employee monitoring & device control software.
Versent relies on Slack to deliver cutting-edge solutions to customers
The Australia-based technology company uses Slack channels, apps and automations to build a strong culture and efficient workflows.
Marketing Communication Agency Saves Time and Money with Scoro
NOSUCH is a full-service marketing communications and branding agency. They’re one part of NS+R, a global media production company that specializes in content creation and creative production. NS+R has offices in the UK, Netherlands and India – their mission is to create ‘best in brand’ experiences through well crafted, beautifully designed and professionally executed content. All NOSUCH meeting rooms have inspiring names.
Elsevier Tech cuts report generation time to less than half with Freshworks Analytics
Elsevier Technologies is a global information analytics business that helps scientists and clinicians to find new answers, reshape human knowledge, and tackle the most urgent social crises. For 140 years, they have partnered with the research world to curate and verify scientific knowledge. As one of the world’s foremost providers of scientific, technical, and medical information, Elsevier publishes more than 470,000 articles annually in over 2,500 journals.
How Who Gives A Crap uses Slack to serve over half a million customers
Who Gives A Crap CEO co-founder Simon Griffiths leads a global team who use Slack to redefine toilet paper and do good in developing countries.
BwMessenger goes live for Bundeswehr!
Element is delighted to see BWI and Bundeswehr launch a Matrix-based communications platform, BwMessenger, in the iOS and Android app stores. BwMessenger is the latest Matrix-based messenger to be made available, joining many others including the French government’s Tchap platform and - of course - Element, the flagship Matrix app. BwMessenger is the new standardized, secure and device-independent messaging service for the Bundeswehr.
Tehnopol Science and Business Park Accelerates Growth with Scoro
Tehnopol Science and Business Park is the largest research campus and business incubator in the Baltics, as well as home to well-respected tech companies such as Cybernetica, Starship Technologies and Skype. Its mission is to empower start-ups and SMEs to accelerate their growth and Tehnopol has always used multiple digital solutions to achieve this. However, in 2019 Tehnopol began to outgrow its existing toolset.