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9 tips to manage your software development team (no coding required)

Wrangling a team of software developers is a lot like herding cats — only worse, because in this case the cats all speak a mixture of different (programming) languages. For most agencies, managing a software development team can be even more perplexing because you don’t speak any of those languages. Thankfully, with the right processes in place, anyone can build the skills they need to successfully manage a software development team. Here are nine tips to get you started.

5 Best Process Mapping Tools and Software 2023: A Complete Guide

Did you know that 57% of customer success organizations have taken the time to create a journey map? Process mapping is a critical business tool that helps organizations to visually depict their business processes, identify inefficiencies, and optimize their workflows. In this blog, we will learn what process mapping is, explore the different types of process mapping tools available, and discuss their features and benefits. Let’s dive in.

The Power of Critical Thinking: 10 Steps for Personal and Professional Growth

Do you ever wonder why some people seem better at solving problems or making decisions than others? It’s not just luck or talent – it’s the power of critical thinking! Critical thinking is an essential skill that helps us analyze information, identify biases, evaluate evidence, and make informed decisions. Whether you’re a student, a professional, or someone who wants to improve their critical thinking skills, this article is for you.

7 Tried & Tested Ways To Keep Track Of Employee Hour

Managing employee hours is integral to running a successful business or organization. Accurate time tracking ensures that your employees are fairly compensated and allows you to identify areas where they can improve productivity. Manual time tracking is a challenging task and is also prone to errors. Thus, many companies are looking to automate their time tracking operations for more efficiency and accuracy.

10 Key Responsibilities of HR Professionals

HR is the glue that holds companies together. It’s the driving force behind recruiting, onboarding, managing the people side of a business, and ensuring employees are familiar with policies and procedures that apply to themselves and overall operations. But if the role of HR professionals is still a bit vague, you may need further insight into their key responsibilities. That’s exactly what this article will unpack.

State of retail CX 2023

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like livestream commerce). What does this mean for retailers? It’s no longer enough to offer great products. Brands are now competing on the quality of customer experiences.

7 steps to successful strategic marketing planning for agencies

As an agency, you know how to provide guidance and deliver projects for your clients. But when was the last time you took a look at your own agency and planned out a strategic roadmap? Agencies spend around 7-20% of their revenue on their own marketing — but that's a pretty wide gap. How can you know what's a good ballpark investment for your agency’s marketing efforts? No matter what your budget is, you need a strategic plan to ensure your marketing investment is worth it.

Why psychological safety is key to fostering creativity in teams

Creativity can be scary. Team members worry about being judged for an idea that is too out there, or they might be nervous about trying and failing. This temptation to stick with tried-and-true approaches is kryptonite for creative thinking — and it’s not just in your head. In fact, 85% of CEOs believe fear stands in the way of their company’s ability to innovate. But why?

3 Dashboard tips to track Google Analytics 4 (GA4) data

As you likely will have heard by now, Google's old Universal Analytics will finally stop processing data on July 1 2023, with the newer Google Analytics 4 (GA4) taking up the mantle. And although most businesses use Google Analytics, most businesses don’t have a dedicated analytics specialist.