Chat apps are the staple of communication today. In the complex world of modern communication, simplicity, accessibility, and immediacy play crucial roles. Whether you're catching up with old friends or organizing a group trip, the quality and ease of communication can significantly enhance the experience. Gone are the days of SMS limit frustrations and painstaking international call charges.

How enterprise companies can create deeper connections by using AI and automation.

The trend of work-from-home and hybrid systems is buzzing throughout the world. While some employers are reluctant to remote and hybrid work cultures, employees have embraced the perk of remote work. At the same time, employers face trust issues in employees' performance and productivity. Here hits the user activity monitoring (UAM) system providing you the remote surveillance of your remote team which employers look for.

Microsoft Teams’ Approvals app is one of many flexible, capability-enhancing features in an already leading platform. It allows users to quickly create, manage, and share approvals in Teams. The outcome? Saving plenty of time and streamlining workplace operations for greater efficiency and accuracy. If you’re new to this recent addition to the Teams platform, you may be looking for ways to further enhance its effectiveness and ease of use.

The time spent in meetings has been rising by up to 10% over the past 20 years. This is why modern boards are imposing to have agenda-driven meetings that waste no one’s valuable time. A typical board meeting agenda not only set topics or priorities, but also keep the board focused on what needs to be addressed. In this article, we will explore more about its importance, and how to create a meeting agenda that doesn’t waste your participants’ time.

Long wait times, unhappy customers, disengaged agents, and high turnover: call center problems can have cascading effects that significantly impact your bottom line. Whether you manage a single call center or oversee several outsourced contact centers, finding the root cause or seeing the bigger picture isn’t always easy. In this article, we’ll cover 10 of the most common contact center issues and share actionable steps to resolve them.

The concept of online teaching isn’t new. However, teachers, especially the non-tech-savvy professionals who’ve spent years practicing chalkboard teaching methods, didn’t see it coming until the COVID-19 pandemic left institutions with no other option. That’s when the power of online teaching and learning became more evident, and it continues to flourish with no end in sight.

WAIT! Call centers are still a thing? Surprisingly enough, they are! Even though we have all this mouth-dropping technology, people still prefer human contact, and call centers do the work. If you stumbled upon this blog post it means you are either running a call center or you are planning on settling one, either way, it’s important to continuously perform call center monitoring! In this blog post, we’ll discuss tips, tricks, and best practices for call center monitoring.

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.

Get in-depth insights into the most impactful software development trends of 2023. Our comprehensive review covers everything from blockchain applications and cloud computing to emerging tech like AI, ML, and quantum computing. We also delve into the tools like Insightful’s remote employee attendance tracking system and remote employee monitoring tools that are supporting remote development teams in this rapidly evolving landscape.