Teams | Collaboration | Customer Service | Project Management

Latest Blogs

The 6 Types of Meetings You Should be Conducting

Professionals dread meetings, primarily because so many are poorly planned, over-long events that could have been covered in a brief email. However, meetings can still be an effective way to share vital information and give teams the necessary direction on projects and tasks. The key to success is understanding meeting types and how to choose the right option to achieve your goals. In the following guide, we’ll take you through six of the most common types of company meetings.

6 activities and templates to unite your cross-functional team

We won’t sugarcoat it: cross-functional collaboration is hard. When you pull together people from disparate departments into one unit, it’s common to grapple with poor communication, mistrust, lack of alignment, and confusing team dynamics. As the leader or project manager, you have the daunting responsibility of getting everybody on the same page — and these cross-functional team building activities are a great place to start.

Agile and Scrum: The Secret Weapons of Successful Remote Software Companies

Dive into the critical role of Agile methodologies and Scrum practices in the success of remote software companies. This comprehensive analysis explores how these strategies enhance adaptability, collaboration, and iterative progress in distributed teams. Learn how Agile and Scrum foster effective communication, promote transparency, and enable continuous value delivery, even in geographically dispersed settings.

10 Growth Hacking Strategies Adopted by Top Remote Startups

This comprehensive guide offers deep insights into the most effective growth hacking strategies that have powered successful remote startups. From harnessing referral programs to building communities, these strategies can transform your growth trajectory. Learn how remote work monitoring software can be a powerful tool to streamline your operations and optimize productivity, facilitating faster startup growth.

Catena-X Consortium uses Miro to help create transparency in the automotive industry

The digitalization of the automotive industry has created new opportunities to meet customer demands. And with the changing climate and geopolitical landscape, adaptability is more important than ever. But no singular automotive company can solve these challenges on its own. Catena-X is a collaborative effort involving stakeholders from automotive suppliers to recyclers.

Customer Service Management Best Practices: Success in B2B Landscapes

In today’s dynamic and fast-paced B2B ecosystem, the integral role of customer service is more pronounced than ever. Beyond being a distinguishing factor, delivering superior customer service has emerged as a strategic business imperative. Data from American Express underscores this, noting that over half of consumers have abandoned a planned purchase due to subpar service, and a third would contemplate switching companies after just a single instance of poor service.

9 Team Management Software Solutions for Streamlining Your Projects

You can’t achieve any project’s full potential if you don’t have the right team, the right team management software, and the right processes in place! With team management software, you can create a system for every cog in your project machine and engage in real-time collaboration. With the right system in place, everyone understands their roles, their responsibilities, and their deliverables.

Top 9 call center performance management software (2023)

Whether your call center’s North Star metric is its customer satisfaction score (CSAT), net promoter score (NPS), or return on investment (ROI), you need a platform that can measure and optimize your efforts. Yet choosing the right solution is more challenging than it might seem.