Teams | Collaboration | Customer Service | Project Management

Latest Blogs

Incident Response Automation: Workflow & Prioritization Part 1

In an era where digital transformation is shaping the future of businesses, the cybersecurity landscape is undergoing unprecedented changes. Every day, news headlines flash with stories of data breaches, ransomware attacks, and sophisticated cyber espionage. With such a volatile backdrop, it’s no wonder that organizations are taking their cyber defense strategies more seriously than ever before.

Attendance Point System: A Strategy for Managing Employee Absences

Delve into the intricacies of the attendance point system for fair and efficient employee management. Learn how Insightful's employee hour tracking app can provide transparency and productivity in the modern remote work landscape. Dive deeper with our linked guide on morning meeting activities.

How the Future Works: Innovative Thinking on Flexible Workplaces

It’s widely recognized that the future of work does not involve in-person office work or traditional nine-to-five working days. Instead, studies have shown that the options are limitless when building a working culture around individual needs, strengths, and preferences. But how can you build a successful team with a unique culture across time zones and locations?

Chat Engine: 6 reasons to build a custom chat experience

In an era where technology is advancing so rapidly, Chat Engine proves to be a useful set of tools for development teams that want to build chat functionalities fast. Organizations across industries are recognizing the importance of instant messaging — be it for internal or customer communication. Simply, we are all used to talking over chat in both our private and professional lives.

Visionary Leadership in Action: How to Inspire Change and Drive Personal Growth in the Workplace

Do you want to be the best and unlock your full potential to make a difference in your organization? Well, get ready to become a visionary leader! In this article, you will learn how to gain visionary leadership skills that can help you inspire change and drive personal growth in the workplace. By developing these skills, you can become a true leader who positively impacts your team and organization. This article contains practical tips and advice to help you become your best leader.

An easier way to build Zendesk custom reports

Working in Customer Support can sometimes be a little hectic. Especially during busy periods like Black Friday or the holiday season. It’s not surprising that many CX professionals are constantly looking for ways to save time during their day. One of the simplest ways to save time is by creating tailored views of your most important metrics in the form of custom reports and dashboards.

Project manager or project coordinator: Understanding job roles and responsibilities

General Electric CEO Jack Welch once said: “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” So, when it comes to project management, who’s responsible for this all-important mission? Today, there are two primary project management roles with the responsibility of overseeing projects and guiding project teams to the promised land: project managers and project coordinators.

Decoding Success: Strategies of the World's Most Innovative Companies of 2023

Unravel the success secrets of 2023's innovation titans like Tesla, Apple, Amazon, and more. Learn how fostering an innovative culture, embracing failure as a stepping stone, and customer-centric approaches set them apart in the dynamic digital age. Discover how employee tracking apps can help.