Reporting & Metrics to Improve B2B Customer Support
This eBook explores the key metrics you need to be looking at in order to improve efficiency and increase customer satisfaction and retention.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
TSU Webinar - March 2018 - Community
Learn more about how to better collaborate with colleagues and customers by using TeamSupport community features!
Mattermost Dev Talk - Incoming Webhooks
An introduction to Mattermost incoming webhooks. Presented by Martin Kraft, a Mattermost core committer.
Mattermost Dev Talk - Web App Workflow
Watch a presentation on the developer workflow for the Mattermost web app. Presented by Harrison Healey, a Mattermost core committer.
What's Good: Zendesk Support + Guide
Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.
Quick Replies on iPhone and Apple Watch
As another update to Riot.im mobile lands on Android (0.8.3) and iOS (0.6.12) — just a very quick update today to say that iOS now supports quick reply on iPhone and Apple Watch
Mattermost Dev Talk - Slash Commands
Watch a presentation on Mattermost slash commands. Presented by Jesse Hallam, a Mattermost core committer.
RealtimeBoard: Get started in 90 seconds
With this intro, you will learn what RealtimeBoard is and get a quick start on how to use it with your team.
What's Good: Conversion Tracking in Zendesk Chat
Measure your business goals and grow your bottom line with conversion tracking in Zendesk Chat.
TSU Webinar - February 2018 - Chart and External Reports
Learn all about how to make the most out of charts and external reports in our latest TSU webinar!