Teams | Collaboration | Customer Service | Project Management

Good customer service runs on good information. Agents need to be ready with an instant answer to any question, or the customer will walk away unhappy — even if the eventual resolution is effective. The information shared with customers also needs to be consistent. No one likes to be bounced around between departments that all say something different. Unfortunately, it’s not easy to ensure your agents have accurate information at their fingertips.

In any transaction where a seller sells equipment or products to a buyer for which periodic servicing or maintenance is required for its proper functioning, it is advisable to enter into an agreement between both parties on the terms of servicing of that equipment or product. These agreements, commonly referred to as an Annual Maintenance Contract (AMC), are essential to formalizing this process.

In theory, the world of integrations is designed to make our life easier. By bringing systems together, teammates can share information more quickly, and managers can have more oversight over performance, deadlines, and budgets. But what happens when this individual software and system integrations become too unwieldy or complicated to manage?

Are you finding social media collaboration a challenge within your remote team? This article will guide you through the exact steps and tools you can use to make it easier. Remote working is a necessity that a lot of worldwide companies had to adapt in order to survive. But something that once was a necessity actually turned into a preference for many employees. In fact, studies show that 99% of employees would choose to work remotely, at least part-time, for the rest of their careers.

A push notification. A bolded channel. A red badge next to an unread conversation. These are all ways that Slack manages your attention. For the messaging giant, managing attention is deeply intertwined with their mission of making work life more productive. Too much noise and suddenly what was an invaluable collaboration hub turns into a distraction. Not enough and it’s just another tool gathering virtual dust.

When most people think of startup incubators, they probably imagine famous hubs for startups like Silicon Valley, Seattle, and Austin. The small team at INVANTI is trying to change that paradigm and cultivate entrepreneurs from their startup studio in South Bend, Indiana.

M-Files is launching a new online user community on March 15. In the weeks prior to launch, it's a good time to take a step back and consider online user communities in general. What do they do? What needs do they serve? And why are they so important for SaaS success? It used to be that technology adoption was viewed as a relatively simple transaction — with a clear start and end. Decide what software you need. Buy it. Learn how to use it. Done.

Our Makefile entry point for developing against the Mattermost Server already tries to simplify things for developers as much as possible. For example, when invoking make run-server, this build tooling takes care of all of the following (among other things!).