Social Campaigns Creating & Promoting
In this video, we'll look at how to create a Social Campaign, and how to promote them within your application.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
Social Campaigns: Enabling and Assigning Privileges
In this video we'll look at how to enable the Social Campaigns feature, and how to assign privileges to users so that they can create Social Campaigns
Social Campaigns Connecting & Sharing
In this video we look at how to connect the application to your social media accounts, and how to share specially curated news to your social media platforms.
Social Campaigns: An Introduction
In this video we'll look at the new Social Campaigns feature, and how you can leverage the power of your employee base to share specially curated news to their social media platforms.
Subscriptions: Creating Subscriptions
In this video we look at how to create a Subscription in order to auto- follow and audience to either Sites or People.
The Importance of Service Level Agreements in the B2B Industry
Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Should CRM extend to all areas of a business, including internal IT teams who don’t interact with customers? Drawing the line of what is and isn’t part of the CRM experience can be difficult.
How to Reduce Churn with Better Customer Engagement
Every business owner knows that reaching new customers is important. After all, generating sales and subscriptions is essential for driving revenue. But retaining existing customers is just as important (if not even more so!) than acquiring new ones. That’s especially true for SaaS companies, which often earn a significant portion of their revenue through ongoing subscriptions. So what does a SaaS company to do when they realize they’re experiencing high levels of customer churn?
The Importance of a Customer-Focused Culture
Your company’s success relies on your customers. Without them, you wouldn’t have sales or revenue — or, really, a business at all. This means that in order to succeed, you need to make them a priority. And that requires going beyond standard customer service. The best approach for achieving excellent customer satisfaction levels (along with your business goals) is to develop a customer-focused culture.
Customer Support vs Customer Success: How They Go Hand-in-hand
Customer support and customer success are often seen as two separate groups within an organization that compete for results, like sales and marketing. But that couldn’t (and shouldn’t) be further from the truth. Customer support is key to satisfying customer problems and producing great experiences. For freeing up jams in the system and continually improving the product and user experience. But customer support without success (and vice versa) is only half of the job.
Zoom + Zendesk: the benefits of video for remote support
Working with customers from far away poses a few questions for support agents: will the channel they’re working leave the customer better than they were before? If it’s an email correspondence, will the text make sense? If they’re giving instructions over the phone, will the customer be able to follow along?