Teams | Collaboration | Customer Service | Project Management

To win over today’s customers, delivering good customer service alone is not enough. You also need to create a great customer service experience. Customer service experience is defined as the overall experience a customer has interacting with your company throughout their journey. Brands like Zappos and Amazon are loved by their customers for the memorable customer service experiences they deliver.

Now that we’ve settled into 2021 there is a much wider recognition that technology made a significant difference this past year and will do so in the coming years for business as well as individuals. Everyone has predictions for what technologies CIOs should prepare for and admittedly most of them are accurate. However, there is more to preparing for the future than just technology.

Customer service automation technology is commonplace in every sector, from artificial intelligence (AI) engines used to front-end a customer interaction and problem diagnosis, to ‘chatbots’ and robotic process automation (RPA) of transactions. The efficiency benefits are clear enough, but there are differences between the public and the private sectors that makes the adoption of these new technologies a little different. The key differences lie in complexity and risk.

Using the right boardroom technology is of utmost importance when shifting from physical to virtual board meetings. One of the most important factors to consider to make sure you choose the right technology is security.

How to convert (and keep) clients using client management Running a profitable company isn’t just about bringing clients in—it’s about keeping ‘em around, too. We all know the stats back this up. Time and time again, we’ve been told that it costs about five times more to attract new clients than keep old ones, and increasing retention rates by just 5% can boost profits from 25% to 95%. Sounds good, huh. So, how can you convert and keep clients in your portfolio?

How to convert (and keep) clients using client management Running a profitable company isn’t just about bringing clients in—it’s about keeping ‘em around, too. We all know the stats back this up. Time and time again, we’ve been told that it costs about five times more to attract new clients than keep old ones, and increasing retention rates by just 5% can boost profits from 25% to 95%. Sounds good, huh. So, how can you convert and keep clients in your portfolio?