Teams | Collaboration | Customer Service | Project Management

scoro

The F.A.S.T. Framework: How to Vet New Client Projects

Aug 20, 2025 By Marilyn In Scoro
Accepting any new work that comes your way might seem like a great idea for growth. But in reality, you’re setting yourself up for a margin-eroding nightmare. Taking on bad-fit work burns out teams, derails strategic priorities, and damages client relationships. Instead, use the F.A.S.T. framework to evaluate prospects before you commit. Here’s how it works.
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miro

Transform your collaboration and context into the prompt with Create with AI

Aug 20, 2025 By Dominque Rolink In Miro
Create with AI understands your teamwork on the canvas. So instead of switching between tools and copying over critical context to create great prompts, you get ahead in one place with a smart collaborator that’s already thinking what you’re thinking.
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miro

Design meets collaboration: Adobe Express now in Miro

Aug 20, 2025 By Sofie Pompa In Miro
We’ve teamed up with Adobe to bring powerful visual editing into the heart of your collaborative workflows. With Adobe Express now integrated in Miro, you can plan, brainstorm, and design—all in one place. This partnership gives teams the creative tools they need, right where collaboration happens. No more bouncing between apps, waiting on file transfers, or losing momentum. This launch marks the beginning of a shared vision between Miro and Adobe to redefine how teams create together.
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teamwork

Your guide to smarter AI resource management

Aug 19, 2025 By Ben Brigden In Teamwork
Managing people, time, and tasks can be a lot to handle—especially when things move fast and priorities keep changing. I used to rely on spreadsheets, emails, and guesswork to keep everything on track. But it didn’t always work. That’s when I started looking into AI resource management, and it’s made a big difference to how I manage projects. It helps me plan better, assign tasks faster, and see who’s busy or available in real time.
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5 steps to get started with self-service - Step 5: Optimize your help center and plan maintenance

Aug 19, 2025 By Zendesk In Zendesk
On August 12, the Zendesk team hosted the last delivery of our series 5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance. Join us in this Zendesk session, to watch our experts Patty and David guide attendees through advanced strategies for optimizing and maintaining a Help Center as part of a broader self-service series. The focus was on enhancing knowledge base articles with multimedia, managing content efficiently using article lists and context panels, and leveraging enterprise features like team publishing and article verification.
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teamsupport

Why Customer Service Ratings and Reviews Matter

Aug 19, 2025 By Amanda Davis In TeamSupport
Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. One method that has increased in popularity over the years is ratings on third-party sites like G2 and Capterra.
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