Teams | Collaboration | Customer Service | Project Management

Cracking the mystery behind Product Operations - What is it, and what are the responsibilities?

In recent years, the tech industry has seen the rise of a new role that has quickly become a vital component of many companies’ success: Product Operations. This role, which sits at the intersection of product management, engineering, and business operations, has had an increase in demand as companies have recognized the need for a more integrated approach to building and scaling products.

Remote Onboarding: How to Successfully Onboard a New Employee Remotely

We are sure you have been in the position of: I have new remote employees starting soon and I don’t know how to onboard them. First, congratulations on your new staff! Second, don’t worry. We got your back on your remote onboarding! Yes, onboarding a new employee can be challenging, but it’s definitely worth the effort. Not only will your new employees be productive sooner, but they’ll also feel like part of the team faster.

New RudderStack Integration: Create Actionable Data Insights

Are you looking for a way to gain a clearer picture of your users and use that insight to improve your communication strategies? We've got some great news for you! Today, we're thrilled to announce an integration between Courier and Rudderstack, a customer data platform (CDP) that allows businesses to collect, process, and route customer event data across product, marketing, and analytics tools for better decision-making.

10 groundbreaking ABM campaigns to level up your client's pipeline

Agencies are responsible for helping their customers move the needle. If there are paltry results, then the agency probably won’t have those clients for long. No pressure, right? Fortunately, agencies that proactively plan their strategy and hone their focus can achieve results that make their clients jump for joy. Helping clients fill their pipelines, convert high-quality leads, and get new business takes a powerful account-based marketing (ABM) strategy.

Project Scheduling 101: Everything a PM Needs to Know

Project scheduling can be compared to creating a roadmap for a long road trip. Just as you would plan your route and schedule your stops along the way, a project manager must carefully plan the various tasks and milestones that make up a project timeline. To ensure effective project scheduling, a project manager must: Ultimately, the success of the project will depend on careful planning, effective communication, and the ability to adapt to unforeseen challenges along the way.

OneDesk - Invoicing

Invoice your client organizations based on the billable time logged to work -- directly from your OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Zendesk Customer Experience Trends 2023 - Personalization | #shorts

Our report shows that more than half of consumers feel companies could be doing a better job personalizing their experiences in store and online. They know companies have information about them and want it to be used to give them better options and solve problems. This ability to provide deep personalization benefits business as well – it builds trust, loyalty and lasting relationships. Zendesk CTO Adrian McDermott is joined by Sr. Director Teresa Haun and host Jay Baer to discuss the latest CX trends.

How to drive cohesive employee experience across thousands of miles without a desk

When Hannah Bolte joined Lozier Corporation as Director of Marketing and Communications, one of her goals involved keeping employees connected. This was hard because they used a printed newsletter that HR sent out every three months. Learn how this mode shifted from a manual process to a mobile app, along with challenges and tips learned along the way, in our latest Cohesion Podcast!