Teams | Collaboration | Customer Service | Project Management

In a world where competition is as fierce as a Monday morning without coffee, it’s no wonder that individuals are on a run to boost their productivity and conquer their professional goals. But don’t worry, we have a secret weapon just for the right purpose: career coaching! Yes, you heard it right. Career coaching is the not-so-secret-anymore sauce that has taken the working world by storm.

Note: If you aren’t seeing Clients in your left-side navigation, not to worry! Click here to learn about how to enable it. When managing multiple clients and their projects, the last thing you need to worry about is manually cobbling together metrics across their projects just to get a sense of how things are going, or realizing you have a client directory with gaps and outdated information. Being the only platform built to run client work, we have just the fix for you!

Turning the corner into the second half of our ten-part series covering The Complete Guide to Customer Service Transformation, the sixth post of this series will dive into the intersection of service and technology. In the digital age, it’s not just about having data; it’s about leveraging that data to improve customer service and satisfaction.

Basecamp has long been a trusted project management tool for teams worldwide. Its intuitive interface and robust features have made it a favorite among professionals in various industries. However, did you know that by leveraging Basecamp’s time tracking capabilities and integrating powerful tools, you can take your productivity and project management efficiency to new heights?

OMG it’s fast! Element X isn’t just the fastest Matrix client ever - it’s up to 6000x faster than any other Matrix client. Faster than a cheetah, a peregrine falcon, or a speeding bullet! Faster than light! Faster than light in a vacuum!! Seriously, Element X is a transformation and we’re outrageously proud of it. Not only is it faster, but it’s also got a vastly improved interface which delivers a far better user experience.

Productivity red flags can be hard to spot. Two forces – the transition to remote work and the rise of quiet quitting – tend to keep the source of productivity problems hidden in outsourcing firms, so only the outcomes are visible. We recently surveyed outsourcing companies of all shapes and sizes from around the world and learned that a staggering 80% of companies are facing these kinds of challenges.

Processes and systems are essential for growing an agency. They’re the scaffolding holding the structure in place. But too many agencies mistake scaffolding for structure, becoming overburdened with procedure at the expense of productivity, creativity and collaboration. Process should help agencies scale, not become a straitjacket that belabours daily tasks and prevents knowledge sharing.

We’re busting myths about the brain and sharing ways you can use yours to blow minds at work.