Teams | Collaboration | Customer Service | Project Management

Why step-by-step is the way to go with AI | Conversations with Zendesk

🎁 Zendesk #AI is ready out of the box so you can start working on day one, without waiting months or years to understand or train it. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Exciting New Features And Upgrades In Workstatus

The Workstatus team has been hard at work improving the product. In this post, we’ll cover all the recent new features and upgrades to make Workstatus even better. There’s much to be excited about, from new commenting and notifications to visual refreshers and mobile improvements! Our development team has been keeping up with demand and launching impactful new upgrades across the product. In fact, 77% of customers surveyed said they wanted expanded communication and collaboration features.

The Benefits of Using TeamSupport Software for Your Business

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. This is where TeamSupport software comes into play. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses.

What's new in Asana | January 2024

Welcome to the January edition of What’s New in Asana. First, increase the visibility between work and the goals they support with connected goals in the Portfolio view. Next, gain additional control over your projects by adding or clearing a date custom field in rules. Finally, group tasks differently across List and Board views in projects and My Tasks.

5 ways to ensure GDPR-compliant messaging

Since the European Union’s landmark General Data Protection Regulation came into effect in 2018, a lot has happened in terms of data security and protection. Many businesses find it comparatively more challenging to handle customer data. Plus, they often have to endure hefty fines and penalties. However, by carefully investing in GDPR-compliant messaging tools and best practices, businesses can transform challenges into opportunities.

Top 7 secure cloud collaboration tools for your business

Remote and hybrid teams in forward-thinking organizations are frequently dispersed across geographical boundaries. Therefore, flawless communication and cooperation have become critical to success. Cloud platforms generally come with a range of capabilities, from secure file sharing to real-time document editing, in order to facilitate collaboration among teams throughout the workplace and around the world.

How to Use a Kanban Board to Manage Your Tasks and Projects

Project management is now essential to organize tasks and stay productive. The need to succeed has led productivity apps to turn ambitious ideas into actionable plans. Therefore, kanban boards take center stage as a central hub for your team to collaborate. But you are probably wondering what a Kanban board is.

9 best billing software for consultants

Consultants striving for efficiency and precision often face the challenge of managing client billing seamlessly while ensuring accuracy. The traditional approach of manual billing is time-consuming and error-prone, which can hinder your productivity and impact your bottom line. The solution? Billing software catered specifically to the needs of consultants.

How to create a perceptual map: Perceptual mapping template

A perceptual map is a chart used to illustrate where a product or brand and its competitors are positioned according to consumer perception. Learn how your brand can unlock industry insights through perceptual maps and identify paths into new marketplaces. When it comes to positioning your brand or product in the marketplace, consumer perception is king. But for marketers, it can be difficult to distinguish between your actual position and where you perceive yourself to be.