Teams | Collaboration | Customer Service | Project Management

Productivity vs efficiency: what's the difference?

Many people use the terms productivity and efficiency interchangeably, but there is a distinct difference between them. Productivity is related to how much work is done in a given time, while efficiency is more focused on doing that work correctly, with minimal waste of resources. This article will look at the two concepts, explore their differences, and provide some tips on how to use both to your advantage.

The 6 Hidden Pros of Flexible Planning

Have you ever been in a situation where you felt like nothing was going to plan? This can happen especially when we’re trying to achieve a big goal, like starting a business or organizing an event. We plan our steps, create deadlines, and execute them with great precision – only to find out that the result doesn’t match our expectations. What if there is an alternative approach? Flexible planning could be what you need.

How to collaborate effectively in the age of remote work?

As the world adjusts to the new normal of remote work, collaboration has become more important than ever. From brainstorming to problem-solving, effective collaboration is the key to success. In this blog article, we’ll explore how you can collaborate effectively in the age of remote work and unlock your team’s potential.

January releases: Idea clustering, EU data residency & more

2023 is in full swing and we’re excited to build products and features to help teams innovate and create the next big thing. This month, we introduced new ways to cluster ideas by keywords, updated our EU data residency, and more. For a deeper understanding of our new features, here is our roundup of releases from January.

Rocket.Chat - Secure and compliant collaboration platform

Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.

Ticket Deflection: How to Reduce Support Tickets

As businesses grow, providing on-demand customer service responses can begin to feel a bit overwhelming. When an increased volume of general inquiries is compounded by specific requests that require time-consuming replies, the backlog of customer service tickets can lead to frustrated buyers and a stressed-out service team.

Help Desk vs. Service Desk vs. ITSM: The Importance of Knowing the Difference

When implementing new IT solutions, businesses can employ a number of strategies to improve existing systems. In many cases, the value of these strategies correlates to their scale. Businesses of different sizes have varying needs that scale alongside them—larger organizations with system-wide setbacks often require sizable investments to obtain evenly matched software solutions.

Asana Hierarchy

Asana is built to connect your individual work to the broader company mission or objective. Think of it like a pyramid, where each task is the building block of a project, which is the building block of a team, and so on. By knowing how your tasks ladder up to your company’s big-picture initiatives, you have the context and clarity you need to get your best work done.