Teams | Collaboration | Customer Service | Project Management

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teamwork

5 steps to effective client reporting that keeps clients happy

Dec 4, 2024 By Ben Brigden In Teamwork
Clear communication and effective client reporting are powerful ways to keep clients updated, build trust, strengthen client relations, and show the value you bring to the table. By sharing client reports, you keep clients informed and confident in your work, which leads to better partnerships and lasting success. In this post, we explain client reporting, share the key elements every report should have, and show you how effective reporting can set you apart from the competition. Let’s get started.
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Simpplr

7 key capabilities when evaluating intranet solutions

Dec 4, 2024 By Heather Ebert In Simpplr
As the workforce shifts toward more dynamic and distributed models, the importance of a high-performing intranet has increased. Today’s employees need more than a digital bulletin board — they expect an intranet that actively supports their productivity, engagement and connection to the organization. The benefits of carefully evaluating intranet solutions are immeasurable.
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Introducing new tools for secure, verified, and centralized citizen & customer support

Dec 4, 2024 By Rocket.Chat In Rocket.Chat
Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens. Single Contact ID: docs.rocket.chat/docs/single-contact-identity VerifyChat App: docs.rocket.chat/docs/verify-chat-app Omnichannel Contact Center: docs.rocket.chat/docs/omnichannel-contact-center.
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teramind

Introducing New Features Across the Platform | Release 716

Dec 4, 2024 By Teramind In Teramind
Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.
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onedesk

Create and Manage Unscheduled Tasks and Projects in OneDesk

Dec 4, 2024 By Charlotte Rollert In OneDesk
In the world of Project Management, not every Task or Project fits neatly into a pre-planned timeline. Sometimes, Projects arise unexpectedly or need to be handled on the fly. And if you’re using Projects to organize your Helpdesk (which we recommend), you might not have a need for scheduling in the first place as you respond to requests in real time.
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Simpplr

Navigating a downturn: How an effective intranet can help you lead through uncertainty

Dec 4, 2024 By Robert Strohmeyer In Simpplr
Economic challenges test organizations and the people who make their mission possible. Budget cuts, layoffs and financial instability weigh heavily on employees, leaving them stressed, distracted and less productive. The key to managing tough times is to build trust through timely updates and transparent communication.
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