Teams | Collaboration | Customer Service | Project Management

Saving Information in M-Files | The Smarter Way To Work

Dec 2, 2022 By M-Files In M-Files
This video is all about how you can save to M-Files. Whenever you save a document to M-Files, you use metadata to tell the system what the document is and what it relates to. When using M-Files, you no longer save documents in a single folder. Rather, you save your documents to the M-Files drive (which can be found on your computer like any other drive). You do not need to specify any other location than the document vault, as M-Files locates the document in the correct views on the basis of the metadata you define in the metadata card.
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Using Views In M-Files | The Smarter Way To Work

Dec 2, 2022 By M-Files In M-Files
This video introduces you to views. Views are saved searches. When you click a view, you tell M-Files what you'd like to see based on metadata criteria Creating views is largely based on specifying the metadata used for searching and categorizing documents. Browsing and access documents through views make up a heavy part of using M-Files every day.
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zendesk

Why P&C insurance companies need to invest in claims customer service now

Dec 2, 2022 By Bryan Socransky In Zendesk

When someone makes an insurance claim, they’re under a lot of stress. Maybe their son just totalled the car or their house caught fire. It’s already a very bad day. Filing a claim might be the last thing on their mind when the unexpected happens. And if the claims process isn’t simple, it can add frustration to an already stressful time. Enduring that kind of bad experience can mean the end of a customer relationship.

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monitask

How to Monitor Employees without Being Overly Intrusive and Still Protect Their Privacy

Dec 2, 2022 By Junun Saleh In Monitask
In today’s workplace, many businesses operate in a hybrid environment, with employees working from offices and remote locations, or anywhere they choose. This setup benefits employers and employees; employers can save on office space, and employee productivity remains high. However, maintaining and managing employee productivity is the employer’s responsibility, so how do you monitor employees without being overly intrusive?
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exoprise

Microsoft SCOM for Office 365 Monitoring? There Is a Better Alternative.

Dec 1, 2022 By Simon Dion In Exoprise

Gartner predicts that spending on public cloud services will rise to 21% in 2023. Most organizations today support fully remote operations and use SaaS services from the cloud. But is your Microsoft Systems Center Operations Manager (SCOM) tool suitable for monitoring mission-critical services like Microsoft 365? Don't get us wrong - SCOM is a comprehensive monitoring tool for servers, infrastructure, and apps such as Exchange and SQL. However, the recently released Microsoft SCOM Management Pack for monitoring Microsoft 365 lacks clout.

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Vision Helpdesk

6 Popular LiveChat Agent Software Features

Dec 1, 2022 By Megha Jadhav In Vision Helpdesk

Livechat agent software is the most useful tool for online businesses, providing direct communication between you and your website visitors. It is one of the best tools that you can use to improve your customer experience. In fact, research from J.D Power shows that 42% of customers prefer live chat rather than support through phone or email.

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