How do I create a report on the number of tickets created by users in Explore?
Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The beautiful chaos: a day in the life of an internal communicator
If there’s one thing I’ve learned throughout my internal communications career — working in public education, nonprofits, state associations and now the ever-changing world of tech — it’s that the same employee communication and engagement barriers exist regardless of industry.
How AI Studio streamlines buying at Asana
In the complex world of corporate procurement, success hinges on more than just buying and selling. It's about strategic navigation—balancing vendor relationships, financial management, and organizational risk. At Asana, this complexity reaches new heights. "Our most intricate agreements can involve up to seven cross-functional teams, with countless hand-offs," explains Jennifer Liu, Asana's Procurement Operations Lead. This complexity has made procurement a prime candidate for AI innovation.
HR Service Management: How to Use Service Desk to Ensure Service Delivery
In this video, we explore HR Service Management (HRSM) and how it can transform your HR operations. From streamlining processes to improving employee satisfaction, HRSM offers a strategic approach to optimize service delivery. Watch as we break down the key concepts, benefits, and steps for successful implementation! 00:00:00 – Introduction 00:00:40 – What is HR Service Management? 00:01:42 – The HR Help Desk 00:02:41 – Benefits of HR Service Management 00:03:56 – Implementing HR Service Management 00:04:41 – Conclusion.
Streamline Ticket Management with Vivantio | Faster Support, Better Visibility
Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources. What You'll Learn: How tickets are logged, queued, and routed in Vivantio.
How Technology Drives Retention: Leveraging Tools to Keep Top Talent
Turnover is costly, but technology can help. Learn how tools like remote working from home software empower leaders to improve retention through actionable insights.
Coping Isn't Enough: 44% of Employees Consider Leaving Due to Workplace Stress
Stress is pushing nearly half of employees toward the exit. Meditation and exercise aren’t enough—real change starts with fixing workplace conditions. Find out how flexibility, workload balance, and engagement tracking can transform employee well-being.
AI-Powered Talent Sourcing: How Intelligent Recruiting Finds Top Talent Faster
The recruitment landscape is evolving rapidly, and traditional hiring methods often struggle to keep up with the increasing demand for top talent. Intelligent recruiting, powered by AI-driven tools, is revolutionizing the way companies source, screen, and engage candidates. AI-powered talent sourcing enhances efficiency by automating tedious tasks, improving candidate matching, and reducing hiring biases.
Temporary Access, Total Control: Understanding Guest Functionality
In secure communication, there’s a big difference between inviting someone in and leaving the door open. When it comes to collaboration across teams, vendors, or organizations, sometimes you need to bring in someone external temporarily. Maybe it's a legal consultant, a regulator, or a journalist. The key is doing it without compromising the integrity of the room.
10 Best AI Voice Bots for Sales & Productivity in 2025
AI-powered voice bots are becoming incredibly popular as more businesses are looking to implement these solutions in 2025 to automate customer interactions. And they aren’t just great for automating your customer service and support operations. Some of the most advanced AI voice bots can be effectively used for sales purposes as well.