Teams | Collaboration | Customer Service | Project Management

miro

Here's what 33 students taught me about the future of product development

Jun 9, 2026 By Asha Dinesh In Miro
If you want to get a feel for the future of product development, one of the best places to look is NYU Stern’s Tech MBA program. This is where the next generation of PMs cut their teeth, so a few months ago we reached out to one of the program’s lead professors with a question: What if we pointed the students at some of the biggest problems in New York — from grocery prices and transit equity to bike lane safety and childcare — and gave them one day to build a solution that worked?
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New knowledge connectors: Unify external knowledge for more accurate resolutions | What's New

Jun 9, 2026 By Zendesk In Zendesk
Knowledge connectors bring external content from tools like Confluence, SharePoint, Notion, Google Drive, websites, and more into Zendesk so AI agents and support teams can deliver faster, more accurate resolutions. When knowledge lives across disconnected systems, customers wait longer for answers and agents spend more time searching for information. Zendesk unifies external knowledge into one connected source of truth that powers self-service, AI responses, and support workflows — without complex integrations or custom coding.
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Simpplr

Why internal communications is becoming the critical function in your AI rollout

Jun 8, 2026 By Kathleen O'Donnell In Simpplr
Internal communications teams are being pulled into enterprise AI strategy at a scale the org chart doesn’t reflect. They’re shaping rollout plans, building adoption workstreams, and managing the human side of AI implementation — on top of their existing responsibilities.
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teamwork

Assign Tasks to Roles: Plan before assignment is finalized

Jun 8, 2026 By Janelle Santi In Teamwork
Project planning rarely starts with task assignment locked in. You know the work that needs to happen, but the exact people? That often comes later. Until now, tasks in Teamwork.com required you to assign work to a specific user or team from the start. That created friction during early-stage planning, especially when task assignment decisions were still evolving.
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time doctor

Productivity benchmarks: What good performance looks like

Jun 8, 2026 By Time Doctor In Time Doctor
Most teams track productivity. Few know what good actually looks like. Measuring productivity is easy. Understanding it is harder. Hours logged, tasks completed, revenue per head — these numbers only tell you so much. Without context, you can not tell if your team is performing well or just staying busy. That is where productivity benchmarks come in. They give you a reference point so performance data actually means something.
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chanty

9 Effective Communication Apps for Team Collaboration

Jun 8, 2026 By Anastasia Matveyeva In Chanty
When communication isn’t managed, the team suffers. Time is wasted tracking updates, clarifying instructions, or managing conversations across multiple tools. Important information gets buried, leading to confusion, frustration, and a serious loss of productivity. These problems only get worse as teams grow. This is where an internal communications app steps in to transform the way teams work together.
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nifty

How to Track Automatic Project Progress Tracking

Jun 6, 2026 By Luke Henderson In Nifty
You open your project tracker and see a milestone marked as 60% complete. The problem is that nobody remembers why it’s 60%. That number was updated three weeks ago. Since then, several tasks have been completed, priorities have shifted, and the team has moved on to other work. Yet the progress percentage hasn’t changed because someone has to update it manually. This happens in more projects than most teams admit.
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