New knowledge connectors: Unify external knowledge for more accurate resolutions | What's New

Knowledge connectors bring external content from tools like Confluence, SharePoint, Notion, Google Drive, websites, and more into Zendesk so AI agents and support teams can deliver faster, more accurate resolutions.

When knowledge lives across disconnected systems, customers wait longer for answers and agents spend more time searching for information. Zendesk unifies external knowledge into one connected source of truth that powers self-service, AI responses, and support workflows — without complex integrations or custom coding.

Want to connect external knowledge to improve AI-powered resolutions? See Knowledge connectors in action: https://zdsk.co/4eBmov9

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

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