Teams | Collaboration | Customer Service | Project Management

8 Best Project Progress Tracking Tools (with Automatic Progress Calculation)

Search for “automatic project progress tracking software” and you’ll find dozens of tools promising the same thing. Most of them don’t deliver. Some still require teams to manually update project percentages every week. Others only track completed tasks and leave milestone reporting to project managers. A few show polished progress bars, but behind the scenes, someone still has to maintain everything manually. That usually works for a while.

Automation potential: See what your AI agent can automate with the right knowledge | What's New

Automation potential helps you discover which customer conversations are best suited for AI automation based on your real support data. Quickly uncover automatable topics, identify knowledge gaps, and preview how AI agents could respond using your existing help center content. With actionable insights and AI-generated article drafts, teams can improve self-service and expand automation with confidence.

Getting started with AI agents: Launch an AI agent with a three-step guided set up | What's New

Zendesk’s new AI agent setup flow helps you start automating in just three quick steps. Connect knowledge sources, personalize your AI agent’s behavior and tone, then review and publish with confidence. Designed to simplify setup and accelerate time to value. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Managing new store openings with Asana AI

Accelerate your retail expansion by effortlessly connecting high-level company goals to everyday execution. This video demonstrates how to use Asana AI to unblock critical project delays, automate vendor selection through AI Studio, and generate instant stakeholder updates to keep large-scale initiatives like new store openings on schedule. Chapters: Resources.

How to forecast delivery capacity from your sales pipeline

The core question every professional services operations leader needs to answer: can your team actually deliver the work that is likely to close? Generating pipeline is only half the challenge. The other half — the one that quietly breaks delivery teams — is knowing whether you have the capacity to absorb that work before contracts are signed and start dates are set.

10 best goal management software platforms for teams

Goal management provides teams with a solid foundation for both business growth and personal productivity. While spreadsheets can be a helpful starting point for goal tracking, they’re less effective as goals, owners, deadlines, and progress updates increase. Goal management software offers a dynamic way to set goals, track progress, and connect individual work with company strategy.

12 best content calendar software, compared and ranked

Managing a modern content team takes more than just keeping a list of ideas. You need a central platform to organize your strategy, production, and distribution. Without a good system, your team might repeat work, miss deadlines, or lose a consistent brand voice. To organize your content marketing and social media management, we’ve reviewed and ranked the best content calendar tools.

Workforce Forecasting: Importance, Methods, and Steps

Most problems with staffing don’t just happen overnight. For example, talent shortages quietly build until a project stops. Again, a team keeps working overtime week after week. Meanwhile, you see a hiring request shows up three months too late. These signs pile up slowly until you fall behind. With workforce forecasting, you can catch those problems sooner. You can check what’s coming, notice the weak points, and prepare ahead of time.

What Is an Open Source Communication Platform? The Best Solutions Compared

Enterprises are rethinking their communication infrastructure due to growing concerns about vendor lock-in, US cloud jurisdiction, cyberattacks targeting collaboration systems, stricter compliance requirements, and growing pressure around AI and data governance. Open source communication platforms have become part of the solution because they offer greater visibility, deployment control, and infrastructure independence.

The road to Zendesk Relate and the latest on Zendesk AI | SMB User Group webinar

Zendesk changes fast — and May 2026 was no exception. In this SMB User Group session, Brandon Tidd breaks down what's new and what it means for small businesses: The relaunched Zendesk Community, the incoming Spark rewards program, a major AI Agents packaging change rolling out across all suite plans, the new unified navigation, a security update admins need to know about, and AI-powered reporting in Analytics.