Automation potential: See what your AI agent can automate with the right knowledge | What's New

Automation potential helps you discover which customer conversations are best suited for AI automation based on your real support data.

Quickly uncover automatable topics, identify knowledge gaps, and preview how AI agents could respond using your existing help center content. With actionable insights and AI-generated article drafts, teams can improve self-service and expand automation with confidence.

Want to uncover your biggest AI automation opportunities? See Automation potential in action: https://zdsk.co/3Q9o4n4

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

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